Client Middle Office Associate - Derivatives & Post-Trade

Goldman Sachs; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Goldman Sachs is seeking a Customer Middle Office professional for the Listed Derivatives team in London. You will act as the single point of contact for clients, managing a range of post-trade operational issues and enhance service delivery across the business.

You will build and sustain client relationships, educate clients on product enhancements, and collaborate with Trade Management, Compliance and Legal teams to convert opportunities into controlled outcomes.

Qualifications

• Ideal candidate will have worked in a Client Service position previously or have worked in a trade / post trade environment and have a demonstrated service skillset

Responsibilities

• Build, maintain and enhance client relationships with new and existing clients
• Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks
• Educate clients on enhancements to the GS offering
• Compile and analyze metrics to assess client efficiency & experience to identify and drive improvement
• Liaise with Core Operations groups such as Trade Management, Income & Expense, Central Accounts Group and Control to resolve queries. Interact with the Business, Sales, Legal and Compliance teams to ensure that commercial opportunities can be facilitated under controlled conditions
• Work independently, or with team members and management, on strategic projects and process improvement initiatives to reduce risk and/or improve client service delivery Additionally responsibilities on Position Management and expiries tasks alongside the Position Management team.

Skills

Listed Derivatives knowledge

Cleared OTC knowledge

EMEA exchanges knowledge

Position Management processes

Drive & motivation

Client focus

Teamwork

Communication skills

Judgement & problem solving

Creativity & Innovation

Influencing outcomes

Job description

Goldman Sachs is seeking a Customer Middle Office professional for the Listed Derivatives team in London. You will act as the single point of contact for clients, managing a range of post-trade operational issues and enhance service delivery across the business.

You will build and sustain client relationships, educate clients on product enhancements, and collaborate with Trade Management, Compliance and Legal teams to convert opportunities into controlled outcomes.