Client Manager - UK Registry

Computershare UK; Bristol; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a self-motivated Client Manager to join its dynamic team in Bristol. This role offers the opportunity to engage with clients, ensuring their needs are met through proactive account management and high-quality service delivery. You'll be at the forefront of client relations, utilizing your skills to enhance satisfaction and drive results. With a hybrid work model, you can enjoy flexibility while contributing to a company with over 35 years of experience in share registration. If you're passionate about client success and looking for a rewarding career, this position is perfect for you.

Benefits

Flexible work

Health and wellbeing rewards

Share purchase scheme

Recognition awards

Team get-togethers

Qualifications

• Proven ability in account management and customer service, ideally in Financial Services.
• Strong communication and problem-solving skills essential for client interactions.

Responsibilities

• Manage and develop client relationships through effective communication.
• Ensure high levels of customer satisfaction and loyalty.
• Conduct contract negotiations and manage operational implementations.

Skills

Account Management

Customer Service

Project Management

Communication Skills

Numeracy and Forecasting

Problem Solving

People Management

Commercial Skills

Job description

Bristol – Hybrid

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We are looking for a self-motivated and results-driven individual to become a Client Manager within one of our core business areas in UK Registry to be a trusted advisor providing proactive account management to our clients.

This requires individuals who are client-focused, with a proven ability to deliver solutions and maintain high standards of quality at all times. The role is Bristol based with the potential to work on a hybrid basis and with some travel required.

We combine our smart technology and even smarter people to give our clients the certainty of accurate shareholder records, any time you need it. If you work with us, we make share registration simple. Share registration is where we began as a company, and with 35+ years' experience and 900 clients in the UK, we're never short of a good idea.

A role you will love

The Client Manager serves as the dedicated contact point for clients, responsible for the proactive development of client accounts through effective communication and liaison between Computershare and its clients. This role sits within our Issuer Client Service Teams who are responsible for supporting our clients and their shareholders.

This includes building and retaining strong relationships with clients and supporting them in understanding the industry and the range of products and services that Computershare offers. In addition, the Team supports payments of dividends and interest to shareholders, management of company events such as AGMs and Corporate Actions, including takeovers, mergers, market listings, and capital raisings.

What key accountabilities you will have in the role?

• Manage and develop the relationship with clients through effective communication and executed client development strategies (Account Management / Planning)
• Act as dedicated point of contact for individual clients, managing client relationships in line with client agreement
• Ensure high levels of customer satisfaction and loyalty (Client Satisfaction Assessments)
• Identify opportunities to cross-sell and up-sell, implementing effective action plans
• Find opportunities for improved profitability and implement effective action plans (via Cost Management)
• Maintain up to date product and industry knowledge to ensure that clients can benefit from insight
• Conduct contract negotiations, including fee reviews, in line with Computershare policy
• Ensure key client events (e.g., AGMs, GMs) are conducted according to terms of contract and Service Level Agreements
• Project manage the operational implementation of services and/or products within agreed timescales, budgets, and risk assessment action
• Operate in accordance with agreed policies and procedures
• Actively involved in setting and delivering to budget, including prompt and accurate invoicing, effective management of bad debt, management of internal costs
• Ensure internal systems are used effectively updating and maintaining client information
• Provide input on drawing up client Service Levels Agreements
• Review and action any service failures to prevent recurrence
• Conduct regular service review meetings with clients
• Engage with clients on industry matters and encourage participation in external industry surveys

What skills and experience will you bring to the role?

We’re looking for a well-experienced customer service professional, ideally from a similar background or within Financial Services.

• Account Management and planning experience
• Detailed understanding of product offering
• Good understanding of Service Level Agreements
• Numeracy and forecasting skills
• Project Management skills
• An outstanding customer-focused mindset
• People management
• Desire to provide a quality service
• Problem solving
• Ability to use initiative to drive results
• Excellent communication skills
• Commercial skills (e.g., forecasting and P&L management)

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.