Client Manager (Mondelez)

Numerator; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Numerator is seeking an established Consumer Insight Director (or aspiring Client Manager) to partner with Mondelez, leading the delivery of high‑level insights that guide marketing and business decisions for iconic brands such as Cadbury, Green & Blacks, Toblerone, Philadelphia and Oreo.

You will own day‑to‑day client servicing, manage insight requests, and collaborate with senior teams to grow revenue while maintaining top‑tier servicing standards and data accuracy.

Qualifications

• Proven ability to build and maintain strong client relationships.
• High energy and a collaborative, positive team ethic.
• Strong analytical capability to translate data into actionable stories.
• Excellent organisation and time-management skills.
• Willingness to embrace change and drive improvements.

Responsibilities

• Own and elevate client relationships, delivering high-quality, insight-led outputs that influence decision-making.
• Lead day-to-day client servicing, including managing insight requests, training support and data queries for the Marketing & Insights team.
• Represent the business confidently on-site with clients, from briefings and workshops to insight presentations and collaborator engagement.
• Play a key role in delivering against account objectives and shaping, developing and implementing account plans.
• Collaborate closely with the Principal Consultant to identify and develop additional revenue opportunities, growing our partnership with Mondelez.
• Maintain outstanding servicing standards, with a focus on data accuracy, attention to detail, responsiveness, proactivity and clear communication.

Skills

Client relationship management

Insight storytelling

Analytical thinking

Project management

Team collaboration

Business acumen

Job description

We’re reinventing the market research industry. Let’s reinvent it together.
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
Do you like working with forward thinking clients and market-leading brands?
Are you passionate about delivering impactful, insight driven stories that influence real business decisions?
Do you like chocolate?
If the answer is yes (to at least the first 2 questions) then read on…
This is an exciting opportunity for an established Consumer Insight Director (or an aspiring Client Manager ready for the next step) to work with two of the world’s leading FMCG manufacturers in Mondelez.
You’ll partner with ambitious client teams who look to us to inspire, guide and challenge their thinking. Your work will directly influence strategy across some of the UK’s best loved brands, including the Cadbruy's portfolio, Green & Blacks, Toblerone, Philadelphia and Oreo to name just a few.
Alongside the opportunity to work with iconic brands, this role offers significant personal and professional development. You’ll be the daily key point of contact for the Marketing & Insights team at the client, with the chance to own how we deliver insight at the highest level.

Role Description (What You Will Be Doing)

• Own and elevate client relationships, delivering high‑quality, insight‑led outputs that influence decision‑making.
• Lead day‑to‑day client servicing, including managing insight requests, training support and data queries for the Marketing & Insights team.
• Represent the business confidently on‑site with clients, from briefings and workshops to insight presentations and collaborator engagement.
• Play a key role in delivering against account objectives and shaping, developing and implementing account plans.
• Collaborate closely with the Principal Consultant to identify and develop additional revenue opportunities, growing our partnership with Mondelez.
• Maintain outstanding servicing standards, with a focus on data accuracy, attention to detail, responsiveness, proactivity and clear communication—driving strong client satisfaction and review scores.

Role Requirements & Capabilities (The Skills And Experience Required)

• A proven ability to build and maintain strong client relationships, inspiring trust and confidence at all levels.
• High energy, enthusiasm and a positive approach that contributes to a vibrant and collaborative team culture.
• Strong analytical capability, with the skill to turn complex data into clear, compelling and actionable stories.
• Excellent organisation, attention to detail and time‑management skills.
• A willingness to embrace change, challenge ways of working and proactively drive improvement.

To be successful in this role, you’ll bring a deep commitment to delivering insight and client service to an exceptional standard, a genuine curiosity to immerse yourself in your clients’ businesses, and the commercial attitude to spot opportunities to grow impact, value and relationships. Having a collaborative, team‑first approach is essential - a love of Chocolate a bonus but not essential.