Client Manager - Japan

Vodafone; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a client-facing representative for their Japan client base in London. The role requires fluent Japanese and investment knowledge to ensure seamless service delivery, accuracy in reporting, and support for business development activities. Candidates should possess strong interpersonal skills and experience in client service.

Qualifications

• Experience preparing client pitch packs and business development materials preferred but not essential.
• Well organised with project management skills.
• Experience providing exceptional client service or support.

Responsibilities

• Being the primary contact for Japan on specific clients and resolving queries.
• Checking accuracy and overseeing delivery of Investment reports and ESG reporting.
• Attending and hosting UK based Sales pitches and Portfolio review meetings.

Skills

Fluent Japanese language skills

Investment knowledge

Strong interpersonal skills

Excellent communication skills

Knowledge of current investment market and economic issues

Strong workflow management

Highly team-orientated

Job description

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Key ResponsibilitiesÂ

• Being the primary contact for Japan on specific clients, helping resolve queries and ensuringÂseamless client service delivery across global locations.ÂWorking with London based teams such as Investment, Stewardship and Operational Teams to enable best in class client service to our Japan clients either directly, or via Japan regional office
• Checking accuracy and overseeing delivery of Investment reports, data requests and ESG reporting - ensuring accuracy and timeliness of tasks which is vital for both the retention and growth of the Japanese client base
• Attending and where required hosting UK based Sales pitches, Portfolio review meetings and due diligence meetings
• Supporting sales activity in London in partnership with Tokyo for Japan clients/targets based in London
• Developing and maintain relationship management and business development skills
• ProvidingÂhigh level technical support on Investment/Product and Operational queries, demonstrating an understanding of a client'??s decision-making process and long-term objectives
• PreparingÂBusiness Development materials
• Maintaining excellent working relationships with key business areas.
• Overseeing the production of legal documentation and on-boarding activities relevant to the clients investment strategy.
• ProvidingÂcover to the Asia Team and Asian clients as above in times of Asia Client Director/Client Manager absence
• Developing, maintaining and regularly reviewing processes and procedural documents to enable robust and controlled growth

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Qualifications

• Fluent Japanese language skills are requiredÂ
• Investment knowledge or understandingÂ
• Strong interpersonal skills
• Excellent communication skills
• Knowledge of current investment market and economic issues
• Experience preparing client pitch packs and business development materials preferred but not essential
• Well organised with some project management skills
• Understanding of client on-boarding, client change and how asset manager/custodian relationships work
• Experience providing an exceptional level of client service or support
• Experience working with clients
• Strong workflow management
• Highly team-orientated

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