Client Manager, Evolve

Talon Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Talon Outdoor is seeking a Client Manager to be the main point of contact for clients, manage OOH planning and buying across global markets, and ensure high-quality delivery. You will support agency growth, champion Evolve’s strategy, and oversee junior team members in a fast-paced, international environment.

In this role you will build strong client relationships, lead multi-market campaigns, and drive efficient planning and delivery.

Qualifications

• Confident in communicating your POV with team, clients and media partners.
• Able to build strong client relationships and lead servicing of multiple agencies.
• Able to challenge clients to provide the best and most effective solutions.
• Collaborative mindset with a focus on nurturing team growth.

Responsibilities

• Build strong client relationships through regular engagement.
• Lead servicing of allocated clients across agencies and global markets to completion.
• Create compelling briefs and rationale documents; ensure value and effective deals.
• Oversee Assistants/Executives; set KPIs and support development.
• Ensure accurate campaign setup, tracking and reporting; update senior stakeholders.

Skills

Client management

Relationship building

Strategic thinking

Team leadership

Job description

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry . In just over a decade , our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 500 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry . We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients ; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

THE ROLE_

As a Client Manager, you’ll be the key point of contact for your clients; while building strong relationships, managing OOH planning and buying across global markets, and ensuring efficient, high-quality delivery. You’ll support agency growth, champion Evolve’s strategic approach, manage workflows, and oversee Assistants and Executives within the team.

A DAY IN THE LIFE_

Client & Agency Management

• Build strong client relationships through regular in-person engagement.
• Take ownership of assigned tasks and lead the servicing of allocated clients across multiple agencies and global markets through to completion.

Planning, Buying & Delivery

• Create best-in-class responses to briefs, always including rationale documents and PCAs.
• Apply strong knowledge of media owner pricing to secure value and effective deals.
• Support negotiations and contract agreements to maximise profit.
• Ensure accurate campaign set-up, tracking and reporting, including Plato facilitation.
• Communicate clear, timely updates on planning and campaign status to senior stakeholders.

Team Leadership & Collaboration

• Oversee Assistants/Executives, setting KPIs and holding regular check-ins to support development.
• Work closely with Client Directors and Business Directors to deliver high-quality output.
• Lead the resolution of client/campaign issues and coach the team to problem-solve effectively.

Tools, Processes & Commercials

• Support the development and maintenance of planning tools and data.
• Help resolve finance queries promptly and accurately.
• Champion the upselling of Evolve, Talon and Grand Visual products and all other add-on services.

Industry Relationships & Culture

• Build and grow relationships with OOH suppliers.
• Drive deeper agency integration through hot-desking, key meetings and agency sessions.
• Promote sustainability and positive social/environmental impact.
• Champion effectiveness in partnership with Talon’s Effectiveness Team.
• Role-model Talon’s values and contribute to a positive team culture.

WHAT WE'RE LOOKING FOR_

• You will be confident, and able to effectively communicate your POV with you team, clients and media partners
• You will be curious and eager to challenge clients in order to provide the best and most effective solutions
• As a senior team member you will be able to effectively build relationships, both internally and externally
• You will see value in collaboration and nurturing those that you manage, empowering your team to learn and grow
• You will be curious. Always wishing to source new ideas and opportunities to better the work for our clients and in turn creating even stronger partnerships

OUR TEAM_

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to both UK and international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different part of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

WHY US _

“ The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills." Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.