Client Manager Deliveroo · London ·

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Greater London

Hybrid

GBP 35,000 - 43,000

Full time

14 days+

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Benefits offered by this job

10% discretionary bonus

£1,800 yearly wellbeing fund (on top

Free Headspace subscription

£500 yearly Uni Fund for learning

4 extra Wellbeing Days off per year

Annual Summer conference + year-round

4pm finishes every Friday

Flexible and hybrid working

Job summary

SMG in London is seeking a Client Manager to drive growth within Deliveroo Media’s FMCG partnerships. You will manage day-to-day client relationships, identify opportunities to expand campaigns, and liaise with agency partners to secure meetings.

You’ll work with internal teams to develop compelling campaign proposals, deliver post-campaign analyses, and optimise performance using data-driven insights to meet client objectives.

Qualifications

Proven track record in managing key client relationships.
Experience generating and growing media revenue from FMCG advertisers.
Ability to develop multi-stakeholder engagement plans.
Strong data-driven approach to campaign optimisation and reporting.
Experience leading and mentoring junior team members.

Responsibilities

Support growth of FMCG brand investment by managing day-to-day client relationships.
Build relationships with client contacts and agency partners as a trusted contact.
Identify opportunities to expand campaigns and secure meetings.
Develop and deliver compelling campaign proposals and post-campaign analysis.
Coordinate campaigns across Deliveroo Media channels and internal teams.
Use data to optimise campaigns and measure performance against objectives.
Prepare clear client communications and recommendations.
Collaborate on brainstorms to create innovative media solutions.
You will manage at least one direct report and develop their progression.

Skills

Client management

FMCG revenue

Strategic sales

Campaign optimisation

Leadership

Job description

Location: London, Hybrid
Salary: From £39,000 + 10% discretionary bonus
Level: Manager level

Who are we?

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Client Manager to join our Deliveroo Media Partnership. In this role, you will play a key role in supporting the growth and retention of FMCG brand investment across Deliveroo's advertising ecosystem.

What you’ll do

Support the growth of FMCG brand investment by managing day-to-day client relationships and identifying opportunities to expand campaigns.
Build strong relationships with key client contacts and agency partners, establishing yourself as a trusted and reliable point of contact.
Outreach to new FMCG partners we aren’t currently working with to secure meetings
Work closely with Client Managers and Directors to develop and deliver compelling campaign proposals, pitch materials, and post-campaign analysis.
Coordinate campaigns across Deliveroo Media channels
Liaise with internal teams (Planning, Insights, Creative, Operations, Deliveroo stakeholders) to ensure seamless commercial delivery and strong campaign proposals.
Use data and insights to support campaign optimisation and demonstrate performance against client objectives.
Prepare clear and engaging client communications, including meeting follow-ups, reports, and recommendations.
Contribute to brainstorms and idea generation to create innovative, effective media solutions for clients.
You will have an aptitude for spotting new opportunities, both how we present the Deliveroo Media proposition to brands to unlock investment, but equally on what new products/media channels/measurement tools are needed to help continue improving the quality of Deliveroo as a media owner
You will be managing at least one direct report. Being able to set a clear role and responsibility for them to aid their development and progression; helping deliver against commercial targets and building FMCG relationships themselves.

What we’re looking for

Commercial Acumen & Revenue Growth: Demonstrates experience in generating and growing media revenue from FMCG advertisers, with the ability to contribute meaningfully to Deliveroo Media’s overall revenue targets.
Strategic Client Development: Builds and nurtures relationships across either FMCG marketing, shopper, and media teams, developing multi-stakeholder engagement plans and Joint Business Plans that deepen client commitment and unlock long-term value.
Media Sales Expertise: Brings a consultative sales approach, capable of translating brand objectives into effective media solutions across Deliveroo’s suite of advertising products — from in-app placements and CRM activations to off-platform and data-led offerings.
Performance & Results Orientation: Driven by measurable outcomes, consistently meeting or exceeding campaign and revenue KPIs through strong pipeline management, accurate forecasting, and a focus on delivering tangible ROI for FMCG advertisers.
Campaign Effectiveness & Optimisation: Understands how to use data and insights to evaluate campaign performance, identify optimisation opportunities, and ensure campaigns meet or exceed industry benchmarks for engagement and conversion.
Collaboration & Cross-Functional Leadership: Works effectively with internal teams across Commercial, Insights, Operations, and Data to deliver integrated media solutions that align with brand goals and Deliveroo’s commercial strategy.
Strategic Thinking & Innovation: Contributes to the evolution of Deliveroo Media’s go-to-market strategy by identif ying new revenue opportunities, product propositions, and category initiatives that drive growth within the FMCG vertical.
Market Awareness & Industry Insight: Keeps abreast of the evolving FMCG and retail media landscape, bringing informed perspectives on category trends, competitive activity, and advertiser expectations to influence strategic decisions.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.