Client Manager

Reed; Sutton Green; On-site; GBP 60,000 - 70,000; Full time

Job summary

Reed is seeking a Client Manager in Sutton Green to lead a portfolio of high-value clients within a growing accountancy practice. You will own relationships, drive revenue, and shape the firm’s growth strategy while delivering exceptional client service.

The role combines strategic relationship management, commercial oversight, and people leadership. Significant UK practice experience and professional qualifications are essential.

Qualifications

• ACA/ACCA/CIMA or equivalent professional qualification.
• Significant experience in a UK accountancy practice environment.
• Proven track record of growing a client portfolio and revenue.
• Strong commercial acumen to improve profitability and client value.
• Demonstrated leadership to develop and motivate teams.
• Excellent stakeholder management with senior-level clients.
• Proactive, solutions-focused approach to influence business decisions.

Responsibilities

• Serve as the primary senior contact for a portfolio of high-value clients.
• Drive client satisfaction, retention and long-term growth.
• Own portfolio performance including billing, pricing and profitability.
• Identify opportunities to expand services and fee income.
• Lead client onboarding and transitions.
• Provide technical guidance on complex accounting matters.
• Mentor client service teams and drive continuous improvement.
• Oversee workflow, resource planning and service delivery standards.
• Monitor portfolio performance and report to senior leadership.
• Contribute to business development and strategic growth plans.

Skills

Leadership

Relationship management

Commercial acumen

Stakeholder management

People management

Education

ACA/ACCA/CIMA or equivalent

Job description

Client Manager

Location: Sutton
Contract: Full-Time, Permanent
Salary: £60,000 - £70,000 DOE

About the Role

An exciting opportunity has arisen for an experienced and commercially astute Client Manager to join a growing and ambitious accountancy practice. This senior leadership position offers the chance to take ownership of a substantial client portfolio while playing a key role in shaping the firm's growth strategy and delivering exceptional client service.

Combining strategic relationship management, commercial oversight, and people leadership, this role is ideal for an individual who thrives on building trusted client partnerships, driving business performance, and leading high-performing teams.

Key Responsibilities

• Serve as the primary senior contact for a portfolio of high-value clients, developing strong and lasting relationships.
• Drive client satisfaction, retention, and long-term account growth.
• Take full ownership of portfolio performance, including billing, pricing strategies, profitability, and commercial outcomes.
• Identify and convert opportunities to expand service offerings and increase fee income.
• Lead and oversee complex client onboarding and transition processes.
• Provide technical guidance and support on more complex accounting and advisory matters.
• Manage, mentor, and develop client service teams, fostering a culture of excellence and continuous improvement.
• Oversee workflow management, resource planning, and service delivery standards.
• Monitor and report on portfolio performance, risks, and commercial opportunities to senior leadership.
• Contribute to business development initiatives, operational improvements, and wider strategic growth plans.

About You

To be successful in this role, you will possess:

• ACA, ACCA, CIMA, or equivalent professional qualification.
• Significant experience gained within a UK accountancy practice environment.
• A proven track record of managing and growing a successful client portfolio.
• Strong commercial acumen with experience improving revenue, profitability, and client value.
• Demonstrable leadership experience with the ability to develop and motivate teams.
• Excellent stakeholder management skills and confidence engaging with senior-level clients.
• A proactive, solutions-focused approach with the credibility to influence business decisions.

What's on Offer

• A senior leadership role with genuine autonomy and influence.
• The opportunity to play a key part in the future growth and success of the practice.
• Exposure to a diverse and high-value client portfolio.
• A collaborative and supportive working environment.
• Competitive salary of £60,000 - £70,000, depending on experience.
• Clear opportunities for professional development and career progression.