Client Manager

PRO-TAX RECRUITMENT LIMITED; Stoke-on-Trent; On-site; GBP 48,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Generous leave

Pension

Learning & development

Mental health support

Volunteer day

Job summary

PRO-TAX RECRUITMENT LIMITED is seeking a Client Manager in Stoke-on-Trent to manage a diverse client portfolio, oversee statutory accounts, and lead the accounts team. The role focuses on building long-term client relationships, delivering high-quality service, and driving business development within a growing practice.

The successful candidate will hold ACA/ACCA, have prior manager-level experience in practice, and excel in client communication and multi-priority management.

Qualifications

• Experience as Assistant Manager or Manager in an accountancy practice.
• Experience managing owner-managed business clients.
• Strong technical accounting knowledge.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage a diverse portfolio of clients, including OMBs and SMEs, as primary contact.
• Review and oversee statutory accounts and related assignments.
• Manage workflow to meet deadlines and quality standards.
• Collaborate with Directors and colleagues to deliver a seamless client experience.
• Identify opportunities to provide additional services and support business development.
• Lead, mentor and develop members of the accounts team.

Skills

Client management

Relationship building

Time management

Mentoring junior staff

Education

ACA or ACCA

Tools

CCH

Job description

Job Title: Client Manager

Location: Stoke-on-Trent

Salary: £48,000 - £56,000

An ambitious and growing accountancy firm is looking to appoint a Client Services Manager to join its expanding team. This is an excellent opportunity for an experienced practice professional who enjoys building strong client relationships, leading high-performing teams and delivering exceptional service.

What you will be doing as a Client Manager

• Managing a diverse portfolio of clients, both OMBs and SMEs, acting as their primary point of contact.
• Building and maintaining long-term client relationships through excellent service and trusted advice.
• Reviewing and overseeing the preparation of statutory accounts and related assignments completed by the team.
• Managing workflow to ensure deadlines and quality standards are consistently met.
• Working closely with Directors and colleagues across the business to deliver a seamless client experience.
• Identifying opportunities to provide additional services and supporting business development activities.
• Leading, mentoring and developing members of the accounts team.
• Supporting the continued growth of the firm through excellent client retention and relationship management.

What you will need to succeed as a Client Manager

• ACA or ACCA qualification.
• Previous experience working as an Assistant Manager or Manager within an accountancy practice.
• Experience managing a portfolio of owner-managed business clients.
• Strong technical accounting knowledge and excellent commercial awareness.
• Previous experience reviewing work and managing junior team members.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using CCH would be advantageous, although not essential.

Why join this firm?

• Competitive salary.
• Hybrid and flexible working arrangements.
• Generous annual leave, including an additional day off for your birthday.
• Company pension scheme.
• Tailored learning and development programmes.
• Health and wellbeing initiatives, including mental health support.
• Paid volunteering day.
• A friendly, supportive and collaborative working environment with genuine opportunities for career progression.

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.