Client Manager

AXA Health; Royal Tunbridge Wells; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

AXA Health seeks a Client Manager to join our Large Corporate Sales Team, proactively managing, retaining and developing a portfolio of Large Corporate clients. This role covers EAP, PMI and medical trust clients, with nationwide coverage and regular client meetings.

You will build account plans, present tailored proposals, and lead negotiations to win new business while identifying opportunities to upsell products and services. Travel is required.

Qualifications

• Proven account management and development experience.
• Excellent relationship and stakeholder management skills.
• Commercial and strategic awareness in a corporate environment.
• Strong influencing and negotiation abilities with a win/win mindset.
• Record of meeting sales targets and delivering long-term plans.
• Knowledge of the private healthcare market and wellbeing products.
• Experience with large corporate clients; driving licence required.

Responsibilities

• Develop and manage a portfolio of Large Corporate clients (EAP, PMI, medical trusts).
• Build annual and multi-year account plans; maintain client relationships.
• Present tailored proposals; lead negotiations and secure new business.
• Identify opportunities for additional product and service sales.
• Monitor marketplace changes and propose innovative solutions.
• Meet clients 2–3 days per week, nationwide coverage; virtual/face-to-face as needed.
• Attend marketing meetings and share insights with the team.

Skills

Account management

Relationship management

Stakeholder management

Commercial awareness

Negotiation skills

Sales target delivery

Driving licence

Job description

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job Overview

We’re looking for a Client Manager to join our Large Corporate Sales Team where you’ll be proactively managing, retaining and developing a portfolio of Large Corporate clients. This portfolio will be predominantly made up of Employee Assistance Programmes (EAP), Private Medical Insurance (PMI) and medical trust clients.

Key Responsibilities

• Developing positive and productive business to business (B2B) relationships to deliver retention and development sales results across the range of products and services
• Taking a consultative approach to truly understand your client’s goals and strategic objectives, taking ownership of their needs, queries and their servicing requirements
• Building annual and longer-term account plans, establishing and developing lasting relationships between corporate clients and AXA Health
• Presenting relevant high quality tailored proposals, lead negotiations and win new business
• Proactively identifying opportunities for further product and service sales
• Identifying changes in the marketplace or with our competitors that could impact your customers and suggest innovative solutions
• Meeting with clients at least 2 to 3 days per week, either face to face or virtually dependent on client requirements. Your client portfolio base will be nationwide
• Attending marketing meetings, consolidating insight, and sharing learnings.

Work Arrangements

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events.

Your Skills & Experience

• Proven account management and development experience
• Excellent relationship and stakeholder management skills, building both internal and external networks
• Commercial and strategic awareness coupled with an appreciation of the corporate business environment
• Sound influencing and negotiation skills – aiming to achieve a win/win every time
• Proven ability to meet sales targets and evidence of ability to develop and implement plans for long term success
• Good knowledge of the private healthcare market and wellbeing products and services
• Experience of working with large corporate clients and intermediaries would be desirable
• Due to the travel involved, a full driving licence is required for this role

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].