Key Client Director

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

AXA Health in the United Kingdom is seeking a senior corporate client manager to retain and grow a national B2B portfolio across insured and health services. You will deliver exceptional client service, drive profitable outcomes and support strategy execution.

You will work in a hybrid setup, spending time both at home and in the office, with regular client engagements and industry events to strengthen relationships and grow AXA Health's market presence.

Qualifications

• Proven success in strategic account management and consultative selling in health.
• Ability to meet targets and develop long-term plans.
• Strong commercial awareness in corporate environments.
• Knowledge of employee healthcare benefits and wellness impact.
• Familiarity with health insurance products.
• Excellent relationship management and communication skills.
• Proven influencing and negotiation abilities.

Responsibilities

• Develop and deliver high-value B2B relationships to meet sales targets across products and services.
• Build strategic account plans, establishing strong relationships with decision makers and intermediaries to maximise retention and growth.
• Deeply understand client needs, proactively identify opportunities and lead negotiations to secure new business.
• Foster excellent cross-departmental collaborations to align strategic priorities and enhance client service.
• Gather and share market, customer and intermediary feedback to inform strategy and proposition development.
• Maintain expert knowledge of AXA Health's offerings, industry trends and competitor landscape to advise clients effectively.
• Represent AXA Health at internal and external forums, promoting our values and offerings.
• Coach and develop colleagues within the wider team.

Skills

Strategic account mgmt

Consultative selling

Client relationship building

Health industry knowledge

Negotiation

Cross-functional collaboration

Communication skills

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

You’ll retain and develop a portfolio of national corporate clients with significant healthcare spend, across insured and healthcare trust arrangements, together with health and wellbeing services including Employee Assistance Program (EAP) product offerings. You’ll contribute to AXA Health’s growth by delivering exceptional client service, driving profitable outcomes and supporting the achievement of strategies, plans and targets.

Key responsibilities:

• Develop and deliver high-value business to business (B2B) relationships to meet sales targets across products and services.
• Build strategic account plans, establishing strong relationships with decision makers and intermediaries to maximise retention and growth.
• Deeply understand client needs, proactively identify opportunities and lead negotiations to secure new business.
• Foster excellent cross-departmental collaborations to align strategic priorities and enhance client service.
• Gather and share market, customer and intermediary feedback to inform strategy and proposition development.
• Maintain expert knowledge of AXA Health's offerings, industry trends and competitor landscape to advise clients effectively.
• Represent AXA Health at internal and external forums, promoting our values and offerings.
• Coach and develop colleagues within the wider team.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

• Proven success in strategic account management and consultative, service-based selling in a health environment.
• Ability to meet targets and develop long-term plans for success.
• Strong commercial awareness and understanding of the corporate business environment.
• Knowledge of corporate employee healthcare benefits, wellness and their impact on performance.
• Familiarity with health insurance and health services products from AXA and the wider market.
• Excellent relationship management skills, building networks internally and externally.
• Customer focused with strong communication, questioning, listening and presentation skills.
• Proven influencing, negotiation skills, and a motivated, resourceful, credible presence.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

#Health #LI-Hybrid