Client Manager

TC Group; Norwich; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Client Manager to join their Norwich office. In this role, you will oversee a diverse portfolio of clients, ensuring their needs are met while actively seeking opportunities for growth and engagement. With a focus on delivering exceptional service, you will manage client relationships and support your team in achieving key performance indicators. This role offers a competitive salary, hybrid working options, and a range of benefits, making it an exciting opportunity for those looking to make a significant impact in a fast-growing firm. Join a team that values collaboration and innovation, where your contributions will help shape the future of client services.

Benefits

Parking permit

Group life assurance 4 x salary

Pension scheme

Salary sacrifice PMI scheme

Hybrid working

Social events

Qualifications

• Significant experience in accountancy practice, ACA/ACCA qualified or equivalent.
• Strong client management and relationship-building skills.

Responsibilities

• Manage a diverse client portfolio ensuring high satisfaction and performance.
• Support business development and manage office operations.

Skills

Accounting knowledge

Tax knowledge

Client management

Communication skills

MS Office proficiency

Organizational skills

Education

ACA/ACCA qualification or equivalent experience

Tools

Iris software

Job description

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Salary - competitive salary

Hours - Monday to Friday, 37.5 hours per week, working from home flexible one day per week

Holiday - 25 days annual leave (excluding bank holidays)

About the Client Manager role

We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.

We have an exciting role for a Client Manager in our Norwich office.

As a Client Manager you will manage a portfolio of mixed clients to ensure a high level of customer satisfaction. You will be reviewing and reporting on account performance, undertaking regular client visits and promoting positive client engagement.

Key responsibilities of a Client Manager will include:

• Support and grow the account and the client base and seek business development opportunities across the multi-service lines TC Group offers to provide services to best serve the clients.
• Actively manage the portfolio, including WIP management and debtor management to ensure lock up and other KPIs are met, ensuring client deadlines are met.
• Assist in the management of the office, managing your own team.
• Continually network to win new business.

About you

We are looking for candidates with the following skills and experience:

• ACA/ACCA or qualified by experience, with significant demonstrable experience within an accountancy practice background.
• Good standard of accounting and tax knowledge.
• Previous experience of developing and growing client accounts is advantageous.
• Personable with excellent communication skills and able to develop strong client & team relationships.
• Proficient in MS Office / highly PC literate, along with sound accounting system knowledge. Iris software experience would be beneficial.
• Extremely organised and flexible, with a positive, solutions-based perspective.
• Open to developing team methods and skills.
• Flexible and able to travel to other regional offices.

Full benefits available for the Client Manager:

• Parking permit
• Group life assurance 4 x salary
• Pension scheme
• Salary sacrifice PMI scheme (once probation is passed)
• Hybrid working between office and home
• Social events

About us

TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SMEs, and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses.

We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.

We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.