Client Manager

Mullen Stoker; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A North East accountancy firm seeks a new team member to manage client relationships and deliver high-quality accountancy services. The ideal candidate will have experience in client communication and account management, and a service-focused approach. The firm offers a collaborative culture and competitive salary, emphasizing autonomy and responsibility in managing client needs.

Benefits

Collaborative culture

Autonomy and responsibility

Modern tools and approach

Opportunities to grow

Competitive salary

Qualifications

• Experience in client communication and account management with accountancy practice experience.
• Strong people skills and ability to juggle priorities.
• Service-focused approach with technology confidence.

Responsibilities

• Build and maintain trusted client relationships.
• Act as the first point of contact for client queries.
• Oversee client deliverables with the accounting team.
• Help clients adopt cloud-based finance systems.

Skills

Client communication

Organisational skills

Confidence with technology

Problem-solving

Tools

Xero

Sage Business Cloud

Job description

About the Opportunity

At Mullen Stoker, we do things a little differently. We are not just number-crunchers, we are trusted advisers and technology partners to businesses across the North East and beyond. With offices in Durham and South Shields, our close-knit team combines technical know-how with a down-to-earth approach, making finance less daunting and more empowering for our clients. Now, thanks to our continued growth, we are looking for a new team member to join us.

This role is ideal for someone who thrives on building relationships, communicating clearly, and being a trusted first point of contact for clients. You will manage a portfolio of clients, ensuring their needs are met while supporting the delivery of high-quality accountancy services.

What You Will Do

• Build and maintain trusted client relationships
• Act as the first point of contact for queries and support
• Oversee client deliverables, coordinating with our accounting team
• Help clients adopt and make the most of cloud-based systems like Xero and Sage Business Cloud
• Play a key role in contributing to our forward-thinking, collaborative culture

What We Are Looking For

• Experience in client communication and account management, as well as accountancy practice experience
• Strong people and organisational skills
• Confidence with technology and cloud-based finance systems
• A service-focused approach with the ability to juggle priorities
• Someone who enjoys problem-solving and building long-term partnerships

Why Join Mullen Stoker?

• Collaborative culture. Work in a supportive team environment where ideas are shared, and successes are celebrated together.
• Autonomy and responsibility. You will have the freedom to manage your own client relationships while knowing the team has your back.
• Modern tools and approach. We embrace technology to make finance simpler and more efficient for both clients and our team.
• Opportunities to grow. As we continue to expand, you will play a genuine role in shaping the future of the firm.
• Competitive salary.

If you are ambitious, adaptable, and looking for a role where your career can truly take shape, we would love to hear from you. Please send your CV to [e-mail]