Client Manager

Charles River Laboratories; High Peak; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension contributions

Private medical insurance

Private dental care

Critical illness cover

Bonus and incentives

Commission scheme

Global opportunities

Flexible and hybrid working

Parental leave

Cycle to work

Remote GP access

Well-being support

Job summary

Charles River Laboratories is recruiting a Client Manager for our UK/EU territory. The role is hybrid with onsite work two days per week in High Peak, and occasional travel to conferences and events.

You will nurture existing client relationships while expanding the customer base, using your scientific background to tailor solutions and pricing strategies. You will draft proposals, qualify bids, coordinate with Legal, and manage the SalesForce pipeline to drive opportunities.

Qualifications

• Minimum of a BSc within a Life Sciences discipline; MSc/PhD preferred.
• Proven experience in pharmaceutical/biosciences industry; sales exposure desirable.
• Strong understanding of drug discovery processes and ability to discuss scientific data with clients.
• Some sales experience; training provided.
• Excellent written and verbal communication across channels.
• Ability to work flexibly in a deadline-driven environment.

Responsibilities

• Draft proposals and statements of work (SOWs) with clients.
• Qualify bids and scopes of work to ensure appropriate service.
• Coordinate with Legal to ensure documents are in place.
• Maintain pipeline data in Salesforce and manage client relationships.
• Present external technical information and respond to client queries about platforms.
• Identify new business opportunities and support pricing and proposals.
• Support site visits and conferences; travel as required.

Skills

Sales experience

Life sciences knowledge

CRM Salesforce

Proposal & bid management

Communication skills

Presentations

Education

BSc Life Sciences

MSc/PhD preferred

Tools

Salesforce

Job description

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview

Do you have a passion for sales and science?

Would you like to apply your expertise to help to strengthen and grow our client base?

Have you got the desire to improve health and lives?

Charles River Laboratories are excited to be recruiting for a Client Manager to join our Client Services Team at our site in High Peak. This is a hybrid role, with expectation to be onsite 2 days a week. There will be additional expectations for external travel to conferences and events both in and outside of the UK.

The Client Manager will oversee the UK and EU territory, working to maintain existing client relationships and look to build and foster new relationships with new clients, delivering a high level of customer service throughout. You will utilise a deep understanding of Charles River capabilities and pricing strategies to anticipate, shape and respond to the needs of internal and external stakeholders to deliver a successful outcome.

This would suit a scientific professional who has some existing sales experience within life sciences who is looking to expand on their skillset and develop a strong sales career for a global organisation.

Job Description

What you’ll be doing:

• Assist operation in drafting proposals and schedules of work (SOWs)
• Qualify bids and scopes of work with clients to ensure appropriate service is provided.
• Work with the Legal team to ensure all required legal documents are in place.
• Work closely and effectively with the High Peak Client Service team, and the wider CRL Sales/Business Development team to progress opportunities optimally.
• Follow up with clients in conjunction with Business Development to ensure that proposals/study plans are complete and answer their needs.
• Creatively identify ways to secure open opportunities by working with scientific staff, finance, management, and others.
• Deliver external technical presentations on the "Retrogenix" platform and respond to any client queries on its function.
• Identify new business opportunities with clients and liaise with appropriate internal staff for follow-up.
• When appropriate, prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price.
• Review and approve bid and proposal packages within authorized limits.
• Assist management in monitoring sale pricing practices to obtain accuracy and relevance to study type, service, and operation processes.
• Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
• Ensure that scientific staff visiting clients are fully informed about clients’ needs.
• Daily management of pipeline data in SalesForce (CRM).
• Work with Project Management Office/Finance and Operations to ensure accurate pipeline data are available.
• Assist with the organisation of site visits to clients and conferences/events as required.
• Co-travel and attend conferences and other events as required (international travel may be required)

Skills And Experience

• Minimum of a BSc within a relevant Life Sciences discipline. MSc/PhD preferred.
• Proven experience of working within the pharmaceutical/biosciences industry either in the labs or similar essential.
• Deep understanding of the drug discovery process and biological/medical sciences to hold scientific business discussions with clients and truly understand their needs.
• Some demonstrable sales experience in a similar role is preferred; additional training will be provided.
• Excellent communication skills, across a variety of mediums: email, phone, Teams.
• Strong sales and presentation skills, able to generate and follow up on new leads and convert to clients and who can effectively present key scientific data to clients.
• Able to work flexibly, in a deadline orientated work environment.

Additional Details

What We Offer You

• A very comprehensive benefits package from day one, including a large pension contribution, private medical for you (and can add family members), private dental care, critical illness cover, bonus and more!
• As part of the sales team, a structured commission and bonus scheme.
• Global opportunities and strong career progression.
• The chance to work on several varied projects and liaise globally and nationally with other business areas.
• To be able make a difference to health and wellbeing of people.
• To continue your own career growth.
• Flexible and hybrid working.
• Parental leave.
• Group Life Assurance and Group Income Protection.
• Remote GP access 24/7.
• Well-being support and initiatives.
• Cycle to work scheme.

All candidates must have full and permanent Right to Work in the UK as we are unable to provide sponsorship for this role now or in the future.

The salary range for the role is £30,000 - £40,000/annum + bonus + benefits. Please note that the salary varies within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to fostering a sense of belonging and work daily in this direction.