Client Manager

JR United Kingdom; Greater London; Hybrid; GBP 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Manager to lead and nurture key client relationships. This role offers the chance to make a significant impact by driving budget and growth on client accounts, while building strong partnerships with stakeholders. You will engage with clients, provide market insights, and ensure compliance with service agreements. The position promises a dynamic work environment with opportunities for career progression, supported by industry-leading technology and training programs. If you're ready to elevate your career and influence your earning potential, this is the opportunity for you.

Benefits

Flexible hybrid working patterns

Best technology in the industry

Renowned training programme

Broad range of employee wellbeing initiatives

Paid charity day

Incentives and rewards for performance

Qualifications

• Experience in client management with a focus on building partnerships.
• Strong communication skills and the ability to influence stakeholders.

Responsibilities

• Develop and maintain strong relationships with key client stakeholders.
• Drive budget and growth on client accounts by maximizing fees.

Skills

Building customer relationships

Personal communication

Managing resources

Influencing and persuading

Achieving plans

Motivating others

Building networks

Committing to goals

Job description

Hays is thrilled to announce an exciting opportunity for an experienced Client Manager to join our team and take the helm of one of our longstanding MSP accounts. This is an opportunity to present a fantastic chance to build strong partnerships and make a significant impact with mutually beneficial results.

As the Client Manager, you will be pivotal in driving budget and growth on the client account by maximizing fees and recognizing opportunities. You will establish and nurture key client relationships in line with the client’s contract plan, maintaining an effective partnership to continually develop account initiatives.

Key Responsibilities:

• Building lasting relationships by developing strong connections with key hiring managers, HR, procurement, and other stakeholders in the client's business, ensuring that the service provided is effective, efficient, professional, and consistent.
• Engaging and educating key stakeholders on the partnership with Enterprise Solutions, providing specialist advice on market conditions, including competitor activity, skills availability, demographics, and salary surveys, and managing client or candidate disputes in a timely and effective manner.
• Developing and evolving your account/portfolio by achieving all individual and team fee targets, generating further opportunities to grow the client account, partnering with key stakeholders, identifying client development opportunities, collaborating with the management team, the International Delivery Centre (IDC), and Solutions team to implement client development strategies, monitoring competitor performance, providing recommended actions to the leadership team, actively promoting Hays' services, engaging clients at every opportunity, and identifying areas for continuous improvement in the service provided.
• Delivering an efficient and compliant process by ensuring the team manages all client placement requirements effectively, undertaking regular business planning, ensuring compliance with service agreements, contracts, bespoke client requirements, and current legislative requirements, reviewing compliance audit reports, providing recommendations for compliance improvements, and continuously working to uphold and improve the quality of service provided to both internal and external customers.
• Optimising systems and business intelligence by recording and reporting on activity and performance at regular management meetings, contributing to report content by investigating, collating, and analysing data, ensuring accurate invoicing, reviewing validation reports for all placements, championing all recruitment technology systems for the team, demonstrating a commitment to data integrity, conducting regular data integrity reviews, initiating corrective actions where necessary, and supporting the rollout and usage of any recruitment technology systems as required.

Competencies and Behaviours:

• Building customer relationships
• Personal communication
• Managing resources
• Influencing and persuading
• Achieving plans
• Motivating others
• Building networks
• Committing to goals

What you will get in return:

• Culture built on rewarding success and the opportunity to influence your earning potential
• Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development
• Flexible hybrid working patterns
• Opportunity to take your career globally
• Incentives and rewards to recognise performance both locally, regionally and nationally
• Broad range of employee wellbeing initiatives and benefits
• Community of support networks from Hays Pride to Parents@Hays
• Paid charity day for all employees #HaysHelps and working closely with charity partners

You will be working with an established team and have the real opportunity to take your career to the next level.

Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity. If you’re thinking of a new tomorrow for your career, let’s work together to create it!

At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.