Client Manager

NTT DATA, Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

NTT DATA is seeking a Client Manager to build and nurture relationships across assigned accounts, driving expansion and revenue growth through tailored solutions.

You will manage pipelines, forecasts and opportunities using Salesforce.com, coordinating with a global network to deliver exceptional client experiences and reduce churn.

Qualifications

• Strong sales business acumen, with planning and tools to meet business requirements.
• Proven client engagement and management skills across the client lifecycle to improve relationships and drive sales growth.
• Deep knowledge of NTT DATA's offerings, client applications, use cases, and market trends.
• Ability to identify and advance opportunities at assigned clients and prospects.
• Extensive experience in global partner management and sales environments, with a focus on business development.
• Proficiency in using Salesforce.com or other CrM platforms.
• Capability to drive alignment to a common vision across multiple stakeholders.
• A collaborative mindset and the ability to adapt communication styles for diverse audiences.
• Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.
• A bachelor's degree or equivalent in business or a sales-related field.

Responsibilities

• Develop and nurture relationships with assigned accounts to drive expansion across solution areas.
• Coordinate with global offices to deliver exceptional client experiences and meet revenue targets.
• Use Salesforce.com to manage accounts, opportunities, pipelines and forecasts.
• Act as first point of contact, resolve issues and ensure client satisfaction.
• Translate client needs into actionable solutions aligned with our services.

Skills

Sales business acumen

Client engagement

Knowledge of offerings

Opportunity identification

Global partner management

Salesforce.com proficiency

Stakeholder alignment

Collaboration & communication

Independent working & problem solving

Education

Bachelor's degree or equivalent in business or sales-related field

Tools

Salesforce.com

Job description

Your day at NTT DATA

As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.

You will manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:

• Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements.
• Proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth.
• Deep knowledge of NTT DATA's offerings, client applications, use cases, and market trends.
• Ability to identify and advance opportunities at assigned clients and prospects.
• Extensive experience in global partner management and sales environments, with a focus on business development.
• Proficiency in using Salesforce.com or other CrM platforms.
• Capability to drive alignment to a common vision across multiple stakeholders.
• A collaborative mindset and the ability to adapt communication styles for diverse audiences.
• Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.
• A bachelor's degree or equivalent in business or a sales-related field.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.