Client Manager

Sphere Digital Recruitment; East Midlands; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Discretionary bonus

Wellbeing fund

Headspace subscription

Learning fund

Wellbeing days

Annual conference

Friday finish 4pm

Flexible/hybrid working

Equal opportunities employer

Job summary

Boots Media Group is hiring a Client Manager to join the Agency team. The role focuses on building strong relationships with media agencies, turning briefs into standout campaigns, and driving commercial growth.

You will lead briefs end-to-end, develop compelling media recommendations, and collaborate with cross-functional teams to deliver integrated campaigns. The role offers hybrid working between Nottingham or London and Boots offices.

Qualifications

• Build strong relationships with media agencies or agency-led clients.
• Understand media planning and how agencies develop recommendations.
• Demonstrate commercial mindset with pipeline and targets.
• Manage campaigns end-to-end from brief to delivery and evaluation.
• Present ideas clearly and engage stakeholders at all levels.
• Collaborate across client, campaign, planning and insight teams.

Responsibilities

• Build trusted relationships with media agencies, planning teams and agency-led brand partners, becoming their go-to contact at Boots Media Group.
• Lead agency briefs end-to-end from enquiry to activation and post-campaign evaluation.
• Develop and present media recommendations that align agency objectives with Boots Media Group capabilities.
• Collaborate across Client, Campaign, Planning and Insight to create integrated campaigns.
• Own portfolio commercial performance, manage opportunities, forecasts and pipeline.
• Champion Boots Media Group within the agency community and showcase our evolving media proposition.

Skills

Relationship building

Media planning & buying

Commercial acumen

Campaign management

Communication & presentation

Collaboration across teams

Job description

Location: 2 days a week in Boots office In Nottingham or London based 2 days in SMG office
Salary: From £39,000 + 10% discretionary bonus
Level: Manager-level

Who are we?

My client SMG / BMG We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Client Manager to join our Agency team at Boots Media Group.

Build and grow Boots Media Group's agency partnerships, turning briefs into standout media campaigns while driving commercial growth and championing our proposition across the agency landscape.

What you'll do

• Build trusted relationships with media agencies, planning teams and agency-led brand partners, becoming their go-to contact at Boots Media Group.

• Lead agency briefs end-to-end, from initial enquiry and strategic recommendation through to activation and post-campaign evaluation.

• Develop and present compelling media recommendations that bring together agency objectives, Boots Media Group's capabilities and commercial priorities.

• Collaborate across Client, Campaign, Planning and Insight teams to create integrated campaigns that deliver against client objectives.

• Own the commercial performance of your portfolio, managing opportunities, forecasts and pipeline while proactively identifying ways to grow agency investment.

• Champion Boots Media Group within the agency community, showcasing our evolving media proposition, innovation and campaign performance to build awareness and long-term partnerships.

What we're looking for

• Experience building strong relationships with media agencies or agency-led clients, ideally within media, retail media or advertising.

• A solid understanding of media planning and buying, including how agencies develop recommendations for their clients.

• Strong commercial acumen, with experience spotting growth opportunities, managing a pipeline and working towards commercial targets.

• Experience managing campaigns end-to-end, from initial brief through to delivery, optimisation and evaluation.

• Excellent communication and presentation skills, with the confidence to pitch ideas, make recommendations and engage stakeholders at different levels.

• A collaborative and organised approach, with the ability to bring multiple teams and stakeholders together to deliver brilliant work.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.

10% discretionary bonus

£1,800 yearly wellbeing fund (on top of your salary!)

Free Headspace subscription

£500 yearly "Uni Fund" for learning

4 extra Wellbeing Days off per year

Annual Summer conference + year-round celebrations

4pm finishes every Friday

Flexible and hybrid working

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.