Client Manager

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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

The Account Manager builds effective relationships with entry- to mid-level client contacts. This role ensures the efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. The Account Manager utilises an understanding of the company's and the client's industry, business, and products to identify opportunities to sell additional solutions to meet existing client needs.

Responsibilities

• Identify the type of tools and solutions needed for each project, both internal and external.
• Identify content needed for final deliverables (e.g., video, design, text) and sources for content.
• Ensure the creation of campaigns, leveraging resources appropriately.
• Utilise data-driven tools and systems for testing.
• Develop and manage client roadmaps.
• Interact and communicate effectively with client teams.
• Present client recommendations, insights, and deliverables effectively.
• Assist with pitches, as appropriate.
• Maintain knowledge of industry trends, especially social media and market trends, and work with team members to ensure proper scoping of client work, including articulation of final deliverables.

Display

• Behaviours: Vision – Belief, Energy, and Passion; Engagement – be physically, emotionally, and intellectually connected to their partners and team; Develop an understanding of what makes for a productive and profitable studio; Success through monitoring and broadcast; Live the Brand Experience Maxims; Discipline and consistency of purpose.
• Technical Capabilities: High proficiency in MS Office Suite, Outlook, Internet applications; strong analytical, prioritising, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills; strong verbal and written communication skills; solid understanding of mathematical concepts; ability to develop and maintain collaborative relationships; ability to work autonomously and within a team; influence peers and management; self-motivated with attention to detail and deadlines.

Deliver

• Future planning and idea generation for the client, providing strategic input and formulating innovative solutions to marketing and advertising opportunities.

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