Client Manager

SMG; Camden Town; Hybrid; GBP 39,000 - 60,000; Full time

Job summary

A leading marketing and media agency is looking for a Client Manager to enhance client relationships and lead strategic campaigns in a dynamic environment. The role involves mentoring junior staff, optimizing campaign workflows, and contributing to innovative projects that shape the future of the agency. With a culture focused on growth and high performance, this is an opportunity to thrive while driving client success.

Benefits

10% discretionary bonus

£1,800 yearly wellbeing fund

Free Headspace subscription

£500 yearly 'Uni Fund' for learning

4 extra Wellbeing Days off per year

Flexible and hybrid working

Qualifications

• Proven track record in delivering business/client growth.
• Line management experience with a focus on coaching and development.
• Strong understanding of numbers and financial reporting.

Responsibilities

• Lead planning to maximize campaign performance and mitigate risks.
• Manage and mentor Client Execs, focusing on upskilling and goals.
• Deliver performance reporting and updates on key metrics.

Skills

Client Growth

Line Management

Stakeholder Management

Data Analysis

Problem Solving

Job description

Location:London, 2 days a week in the office
Salary: From £39k,10% discretionary bonus
Level:Manager-level, with scope across a team or key FMCGclients.

About the Role

This is an incredible opportunity for a collaborative, client-focused leader to step into a Client Manager role at Capture, where relationship-building, creativity, and commercial acumen come together to create real impact.

You'll nurture partnerships with some of our biggest FMCG clients, guiding campaigns from insight to execution, and work cross-functionally with inspiring teams across planning, media, and creative.

With the chance to mentor and empower junior team members, you’ll thrive in a supportive, high-performing environment that values empathy, adaptability, and strategic thinking.

If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us—people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

Our culture is everything. If you’re someone who stays honest, stays hungry, stays foolish, and has fun, you’ll feel right at home here.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

We’re proud to be ranked the #1 Best Marketing and Media Agency and to have received World-Class accreditation from Best Companies.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Uni Fund” for learning
• 4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

Explore all our benefits here

Are We What You’re Looking For?

We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team.

This isn’t for everyone, but if you thrive in this environment, we’d love to meet you!

A Little Bit About You

You’ll bring:

• A proven track record in delivering business/client growth.
• A can-do attitude. Someone who loves to try new things and push themselves outside of their comfort zone to learn and deliver high-quality campaigns!
• Line management experience, coaching and developing members of your team to encourage high performance.
• A strong understanding of numbers, being able to work with data and financial reporting.
• Experience working in a fast-paced and matrixed organisation with a solution-focused mindset.
• Strong influencing and stakeholder management skills.

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

What You’ll Be Doing

Your days will be dynamic. You might find yourself:

Campaign & Media Optimisation: Lead planning to maximise performance, spot risks early, and fix inefficiencies. Stay ahead on media trends (onsite, tech, innovation).

Process Improvements: Streamline campaign workflows by collaborating with key stakeholders.

Performance Reporting: Deliver weekly updates, flag issues with solutions, and document mitigation strategies.

Team Leadership: Manage and mentor 3 Client Execs, focusing on upskilling, clear goals, and high performance.

Business Impact: Contribute to company-wide projects like training, PR, and marketing, shaping a company people love to work for.

Our Values:

Stay honest. Stay hungry. Stay foolish. Have fun.

Explore what that means to us here

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