Client Manager

Castle Fine Art; Birmingham; On-site; GBP 33,000 - 55,000; Full time

Job summary

A leading company in the art sector seeks a passionate Client Manager to join their E-Commerce Sales Team in Birmingham. This full-time role emphasizes building personalized client relationships, curating bespoke art collections, and engaging in high-stake sales, offering a competitive salary and benefits.

Benefits

Staff discounts

Financial & Mental Wellbeing Support

28 days holiday plus additional days

Pension scheme

Qualifications

• Previous success in luxury sales or a high-end client-facing role.
• Experience in phone-based sales or direct client outreach.
• Strong written and verbal communication skills.

Responsibilities

• Build strong relationships with art-loving clients.
• Becoming an expert in artists, artworks, and the art market.
• Proactively reach out to discuss art with clients.

Skills

Luxury Sales

Client Relations

Communication

Organizational Skills

Job description

Are you ready to turn your love for art and luxury client service into a dream career?

We’re looking for a confident, passionate Client Manager to join our energetic E-Commerce Sales Team at our sleek, design-led Head Office in The Mailbox, Birmingham. This is a full-time, permanent role that puts you front and centre of our “phone call first” approach - because we believe building real relationships beats an email any day of the week!
If you’re excited by the idea of curating bespoke art collections for high-net-worth clients and want to work with incredible art every day, this could be your canvas.

What You'll Be Doing:
• Building strong, meaningful relationships with a portfolio of art-loving clients - helping them grow, refine, and fall in love with their collections all over again.
• Becoming an expert in our artists, artworks, and the wider art market (don’t worry, we’ll provide top-tier training).
• Proactively reaching out (hello phone calls!) to discuss art, upcoming events, and personalised opportunities.
• Collaborating with our brilliant Art Consultants to identify rising collectors and nurture them into our next VIPs.
• Attending exclusive artist shows and client events, mixing creativity with commerce.
• Working across departments to make every client’s journey seamless and unforgettable.

What We're Looking For:
• Previous success in luxury sales or a high-end client-facing role.
• Comfortable smashing seven-figure sales targets (and celebrating when you do).
• Experience in phone-based sales or direct client outreach is a big plus.
• Driven, charming, and a natural relationship-builder.
• Obsessively organised and detail-driven with a hunger to exceed expectations.
• Strong written and verbal communication skills (you’ll be chatting with collectors and collaborating with teams daily).

What You’ll Get:
• £33,000 basic salary + uncapped commission (OTE £55,000+)
• Staff discounts + retailer benefits platform
• Access to Financial & Mental Wellbeing Support
• 28 days holiday (plus 1 extra day each year of service, up to 33 days)
• Pension scheme and a place to grow with us

This isn’t your average sales role. You’ll be shaping the future of private art collections, building lifelong client relationships, and joining a business that’s as passionate about creativity as you are.
If you’ve got that rare mix of sales savvy, emotional intelligence, and a genuine love for fine art—we’d love to hear from you.

Apply now with your CV and a cover letter and show us why you’re the perfect fit for our team!