Client Management Associate

StoneX Group Inc.; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm is seeking candidates for a client services role aimed at assisting clients with trading inquiries and supports. The successful candidate will manage client enquiries, utilize trading platforms, and work within a dynamic team environment. Ideal candidates will possess strong communication skills and past experience in customer service or the CFD industry.

Qualifications

• Strong telephone, email and written communication skills.
• Previous customer service or call center experience.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Handle client enquiries via telephone, chat and email.
• Learn and use proprietary trading software and platforms.
• Investigate platform issues and communicate them effectively.

Skills

Communication

Customer Service

Multi-tasking

Education

Degree or equivalent

Job description

Overview

Connecting clients to markets – and talent to opportunity.With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose:

The purpose of this role is to provide a professional service to current and prospective clients; executing orders, reporting complaints and answering trade-related queries whilst keeping within the risk profiles.

Responsibilities

Primary duties will include:

• Handle all client enquiries by telephone, chat and e-mail in a timely and professional manner. Types of enquiries include, but are not limited to, general questions about the products and trading platforms, account opening, funding status and procedures, trade investigations and trade management, and first-line support for the trading platforms.
• Learn and use proprietary software, trading platforms, systems and other offered products.
• Identify and investigate platform issues. This includes communicating such issues to other support areas.
• Work with internal departments to address client issues. This includes, but is not limited to, marketing, sales, compliance, treasury, operations, risk and IT.
• Demonstrate a high level of knowledge of the product being traded.
• Execute trading transactions within the risk parameters as set by the relevant risk desks

Qualifications

To land this role you will need:

• Strong telephone, email and written communication skills required
• Previous customer service or call center experience
• Ability to handle multiple tasks and enquiries simultaneously
• Ability to work in a fast paced environment; ability to work with team members (both in house and overseas), and independently, to address customer enquiries consistently

What makes you stand out:

• Experience with online trading is a benefit
• Degree educated or equivalent
• Previous Customer service experience within CFD/spread betting industry

Working environment:

• Hybrid