Client Maintenance Specialist

UBS; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global wealth manager seeks a dynamic Project Manager to join their ICLS Maintenance Control Tower team in London. This role involves leading change projects, ensuring client satisfaction, and driving operational excellence in a collaborative environment. The ideal candidate will have strong analytical skills, project management experience, and the ability to engage with stakeholders effectively.

Qualifications

• Proven track record of delivering complex projects in a fast-paced environment.
• Strong communication and interpersonal skills, able to influence stakeholders.
• Detail-oriented with strong analytical abilities.

Responsibilities

• Lead a small team in managing change and process improvement projects.
• Oversee project objectives ensuring client satisfaction and compliance.
• Evaluate and improve processes for client lifecycle management.

Skills

Project Management

Communication

Analytical Skills

Problem Solving

Stakeholder Engagement

Data Analysis

Education

Knowledge of Regulatory Requirements

Tools

Excel

Alteryx

Job description

Job Reference #

322105BR

City

London

Job Type

Full Time

Your role

Are you intellectually curious, analytical and skilled at interpreting and presenting data insights? We are seeking a dynamic and motivated candidate to join our team within the Integrated Client Lifecycle Services (ICLS) Maintenance Control Tower function. This role offers a unique opportunity to gain hands-on experience in key aspects of client lifecycle management, stakeholder engagement, and driving operational excellence in a fast-paced, collaborative environment.

•lead a small team and manage change and remediation projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
•oversee projects for the Global Control Tower Leads and be able to act as their delegate.
•collaborate with various stakeholders, including technology partners, internal teams, and senior management, to ensure project objectives are met and client satisfaction is achieved.
•identify, assess, and mitigate risks associated with change and remediation projects, ensuring minimal disruption to client services.
•continuously evaluate and improve processes related to client lifecycle management, implementing best practices and innovative solutions.
•prepare and present project status reports, documentation, and post-project evaluations to stakeholders and senior management.

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

You’ll be working in the ICLS Maintenance Control Tower team in London. This is a Client Lifecycle Maintenance function aligned to the Investment Bank that plays a critical role in ensuring the bank’s operations run smoothly, securely and in compliance with regulatory requirements. The team is responsible for managing core processes related to KYC and adherence to evolving financial regulations resulting in a seamless trading and client experience.

Your expertise

You have:
•strong project management skills with a proven track record of successfully delivering complex projects.
•excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
•strong analytical and problem-solving abilities.
•knowledge of regulatory requirements and compliance related to client lifecycle management
•strong excel and data analysis skills are require, the ability to use Alteryx is preferred.

You are:
•able to demonstrate leadership abilities with a proactive and results-oriented approach.
•able to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
•detail orientated with a high level of accuracy and attention to detail in all aspects of work.
•collaborative with the ability to work effectively within a team and across departments.
•knowledge of client lifecycle services will also be helpful to succeed in the role.

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.