Client Listening Manager

Blue Legal; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading international law firm is looking for a Client Listening Manager for their London office. The role involves managing client listening and experience programmes, requiring strong client relationship skills and experience in a legal or professional services environment. Key responsibilities include developing client feedback processes and analyzing information to enhance client services.

Qualifications

• Experience managing a client listening programme.
• Background in legal or professional services.
• Proven experience with client service interviews.

Responsibilities

• Develop processes for client listening.
• Coordinate client pipelines and matters.
• Analyze client feedback and report on findings.

Skills

Client relationship management

Feedback collection

Job description

A leading international law firm is seeking a Client Listening Manager to join their London office. The successful candidate will support the firm’s Client Listening and Client Experience programmes, as well as sector-focused business development activities. This role reports to the Head of Client Services and collaborates closely with other senior stakeholders.

Responsibilities:

• Develop processes to promote continuous client listening.
• Coordinate client pipelines and matters across key accounts.
• Assist client account teams with effective listening and feedback collection.
• Analyze gathered information and report on findings.
• Utilize client experience mapping to identify improvement areas and report findings.
• Monitor progress against improvement initiatives.
• Support specific Client Experience projects.

Candidate Profile:

• Experience managing a client listening programme.
• Background in a legal or professional services firm.
• Proven experience conducting client service interviews and managing feedback with senior stakeholders.
• Strong client relationship management skills.

Note: Only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or relevant high-profile associations or agencies will be considered. Applications outside these sectors will not be accepted.

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Offices

London: 0207 118 3003

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