Client Liaison Officer

Quantica Medical; Twickenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Client Liaison Officer to provide exceptional service in a client-focused environment. This role involves ensuring a smooth client experience, maintaining confidentiality, and liaising with medical staff to address client needs. The ideal candidate will possess strong communication skills and a commitment to client care. Join a supportive team that values equal opportunities and promotes a respectful workplace. If you’re passionate about client interaction and want to make a difference, this is the opportunity for you!

Qualifications

• Experience in client liaison or customer service roles is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Deliver a professional reception and administration service.
• Liaise with clinical staff regarding client queries.
• Maintain strict client confidentiality and handle sensitive information.

Skills

Client Management

Communication Skills

Confidentiality

Teamwork

Infection Control Procedures

Job description

Quantica Medical are recruiting a Client Liaison Officer for one of our trusted clients based in Twickenham.

What will your role as a Client Liaison Officer look like?

1. Deliver a consistent, Client centred, caring, confidential and professional reception and administration service.
2. Enable the smooth running of a Client focused service.
3. Ensure all Client case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
4. Treat all Clients with dignity and respect and maintain strict Client confidentiality.
5. Liaise with clinical and medical staff regarding Client and medical queries.
6. Co-ordinate client treatment pathway throughout time in the clinic.
7. Chaperone ultrasound scanning process when required.
8. Co-ordinate and facilitate the delivery of client prescriptions and legal documents.
9. Undertake duties in accordance with safe working practices relating to COSHH.
10. Maintain effective infection control procedures.
11. Ensure hazardous waste is disposed of in accordance with Company procedures.
12. Handle blood samples in accordance with safe working practices.
13. Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
14. Work in harmony with all other personnel and communicate in an open and courteous manner with Clients and colleagues.
15. Undertake any training necessary to fulfil duties and responsibilities.

Working Days:

1. Friday 08:00 – 18:00

Please apply below with your CV attached or if you would like more information please call 0208 194 4896 or email [e-mail].

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.