Client Liaison Officer

Manchester Arndale; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent facilities management company in London seeks a Client Liaison Officer to serve as the primary contact for customers. This role involves establishing strong relationships, managing documentation, and providing support at sites. Candidates must have strong communication skills, attention to detail, and administrative experience, particularly with Microsoft Office. The company values a diverse workforce and encourages applications from all backgrounds.

Qualifications

• Experience in a busy, pressurised environment.
• Ability to handle confidential information discreetly.
• Demonstrated ability to work independently and within a team.

Responsibilities

• Establish good relationships with customers as a trusted partner.
• Update both teams with correct information and documentation.
• Support audits in Cabinet Office locations.

Skills

Attention to detail

Effective communication skills

Advanced in Excel

Administrative experience

Tools

Microsoft Office

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working:Monday to Friday 8am to 5pm

Key Responsibilities:

The Client Liaison Officer will be recognised as the GPA point of contact, will representGPA and will demonstrate in-depth knowledge of the building and take ownership of acustomer’s issues or requests.

• Establish good working relationships with the customers to be recognised as the natural“go to” person and a trusted partner to deliver on the GPA value proposition.
• Booking in of Sub-Contractors for planned works.
• Ensuring both OCS Team and GPA are updated with the correct information anddocumentation as required.• Attend Tier 1, site and Team meetings, take meeting notes and provide timely updateswithin the meetings
• Supporting with Audits in Cabinet Office locations.
• Liaise with ad-hoc tasks allocated by Contract Manager or Cluster Manager.
• Liaise with Helpdesk Team in Glasgow daily
• Undertake and maintain changes to GPA dedicated documentation including but notlimited to organisation charts, H&S documents and provide updates for GPA / OCSmeetingsLink into Contract Admins and Quotes Assistant and support as required.
• Record Keeping -Ensure all relevant documentation is filed on the central driveGeneralMaintain and develop good communication with clients, site-based team, suppliers andsubcontractors, producing high quality documentation, statistical data and customerreports
• On-site support with general enquiries, queries from both customer and site-basedteams.

Essential Hiring Criteria:

• Security Clearance – ability to maintain a high level of confidentiality at all times.
• Administrative experience in a busy, pressurised environment
• Attention to detail
• Effective communication skills
• Demonstrated ability to work independently and as a team
• Working knowledge of Microsoft Office software, (Word, Access and PowerPoint)
• Advanced in Excel
• Excellent telephone manner, with strong communication and interpersonal skills
• Demonstrated written and oral communication skills
• High degree of discretion dealing with confidential information

Person Specification

• Excellent Communication skills: Able to adopt communication to audience and createeffective written documents and reports. Able to develop, maintain and managerelationships with a variety of stakeholders.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.