Client Liaison Officer

Quantica Medical; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Client Liaison Officer to provide exceptional service and support to clients. This role involves ensuring a professional reception experience, managing client case notes, and coordinating treatment pathways. The ideal candidate will demonstrate strong communication skills and a commitment to maintaining client confidentiality. Join a forward-thinking team that values dignity and respect in client interactions while adhering to safe working practices and infection control procedures. This is a fantastic opportunity to make a meaningful impact in a healthcare setting.

Qualifications

• Strong client liaison skills with a focus on confidentiality and care.
• Experience in administration and handling medical queries.

Responsibilities

• Deliver a client-centered reception and administration service.
• Liaise with clinical staff regarding client and medical queries.
• Ensure timely processing of client case notes and maintain confidentiality.

Skills

Client Liaison

Communication Skills

Confidentiality

Administration

Infection Control Procedures

Education

Relevant Healthcare Qualification

Job description

Quantica Medical are recruiting a Client Liaison Officer for one of our trusted clients based in Subriton.

What will your role as a Client Liaison Officer look like?

1. Deliver a consistent, Client centred, caring, confidential and professional reception and administration service
2. Enable the smooth running of a Client focused service
3. Ensure all Client case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements
4. Treat all Clients with dignity and respect and maintain strict Client confidentiality
5. Liaise with clinical and medical staff regarding Client and medical queries
6. Co-ordinate client treatment pathway throughout time in the clinic
7. Chaperone ultrasound scanning process when required
8. Co-ordinate and facilitate the delivery of client prescriptions and legal documents
9. Undertake duties in accordance with safe working practices relating to COSHH
10. Maintain effective infection control procedures
11. Ensure hazardous waste is disposed of in accordance with Company procedures
12. Handle blood samples in accordance with safe working practices
13. Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post
14. Work in harmony with all other personnel and communicate in an open and courteous manner with Clients and colleagues
15. Undertake any training necessary to fulfil duties and responsibilities

Working Days:

1. Monday 08:00 – 18:00
2. Tuesday 08:00 – 18:00
3. Friday 08:00 – 18:00

Please apply below with your CV attached or if you would like more information please call 0208 194 4896 or email [e-mail]