Client Liaison Manager

NHS; Chertsey; On-site; GBP 38,000; Full time

Job summary

NHS is looking for a dedicated Client Liaison Manager to join their team in Chertsey. The role focuses on managing sales and marketing processes in the home, ensuring daily operations run smoothly, and achieving budget targets. The ideal candidate will have strong negotiation and interpersonal skills, with a background in sales, to maximize revenue and ensure client satisfaction.

Qualifications

• Strong negotiation skills.
• Effective interpersonal and professional telephone manner.
• Ability to prioritize workload.
• Previous experience in a sales position preferred.

Responsibilities

• Manage the sales and marketing processes in the home.
• Ensure the effective daily operation of the Sales & Marketing Department.
• Meet and exceed budget targets and filling the home with the client base.

Skills

Negotiation Skills

Interpersonal Skills

Communication Skills

Time Management

Job description

Job summary

The Client Liaison Manager role at Avery Healthcare involves managing the sales and marketing processes in the home, ensuring effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base, and maximizing revenue. The role requires strong negotiation skills, effective interpersonal and communication abilities, and the ability to prioritize workload.

Main duties of the job

As the Client Liaison Manager, your focus will be on managing the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base, and maximizing revenue. Other responsibilities include ensuring sales targets and deadlines are met, assisting with sales and marketing inquiries, managing the pipeline of potential members, and developing and maintaining contacts with key care influences.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together'. They are passionate about creating meaningful experiences for their residents and team members, offering exceptional care across their growing network of over 100 homes and building a supportive and inspiring environment where employees feel valued and empowered.

Details Date posted

22 July 2025

Pay scheme

Other

Salary

£38,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1348292454

Job locations

Avery Healthcare

Chertsey

KT16 9FS

Job description Job responsibilities

Package Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.

When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Client Liaison Manager. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Client Liaison Manager will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue.

Other responsibilities will include:

• Ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards.
• Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Managing and keeping up to date the information on the pipeline of potential members, and when they are likely to become residents to maximise revenue.
• Developing new contacts and maintain regular and close contacts with all key care influences.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Be able to negotiate with skill and expertise.
• Possess effective interpersonal skills and professional telephone manner.
• Be able to prioritise your own workload.
• Ideally have a background in a previous sales position.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description Job responsibilities

Package Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.

When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Client Liaison Manager. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Client Liaison Manager will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue.

Other responsibilities will include:

• Ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards.
• Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Managing and keeping up to date the information on the pipeline of potential members, and when they are likely to become residents to maximise revenue.
• Developing new contacts and maintain regular and close contacts with all key care influences.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Be able to negotiate with skill and expertise.
• Possess effective interpersonal skills and professional telephone manner.
• Be able to prioritise your own workload.
• Ideally have a background in a previous sales position.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification Qualifications Essential

• To be successful in this role, you should possess strong negotiation skills, effective interpersonal and professional telephone manner, and the ability to prioritize your own workload. Ideally, you should have a background in a previous sales position.

Person Specification Qualifications Essential

• To be successful in this role, you should possess strong negotiation skills, effective interpersonal and professional telephone manner, and the ability to prioritize your own workload. Ideally, you should have a background in a previous sales position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Chertsey

KT16 9FS

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Chertsey

KT16 9FS

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)