Client Liaison and Admissions Executive

Office Angels; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

Une agence reconnue recrute un Client Liaison Executive pour gérer le processus d'admission des délégués. Dans ce rôle dynamique à Londres, vous assurerez une expérience fluide pour nos clients, tout en soutenant les objectifs de l'agence. Avec une culture inclusive, des possibilités d'avancement et un équilibre entre vie professionnelle et vie privée, ce poste évoque une opportunité idéale pour quelque chose de grandigue.

Benefits

Croissance de carrière et mentorat

Culture inclusive et collaborative

Équilibre travail-vie personnelle avec des horaires flexibles

Package salarial compétitif y compris pension et bonus

Qualifications

• Éduqué au niveau de la licence ou équivalent, spécialisé dans la gestion.
• Expérience avec des environnements multinationaux et d'éducation d'exécutifs.
• Suivi des objectifs et bon relationnel.

Responsibilities

• Gérer le processus d'inscription complet et le suivi des demandes.
• Maintenir des relations professionnelles avec les délégués.
• Coordonner avec les opérations pour garantir la livraison des cours.

Skills

Communication

Organizational skills

Problem-solving

Multitasking

Interpersonal skills

Education

Degree in Management or equivalent

Tools

Microsoft Office

CRM software

Job description

Reports to: Business Development Manager - Africa & Asia

Location: UK

Languages: Fluent in English & another language

Department: Operations

Pay Rate: £13.85 per hour

The Client Liaison Executive manages the end-to-end admissions process, ensuring a seamless experience for prospective and enrolled delegates. Responsibilities include registration, communication, scheduling, and support throughout the delegate lifecycle. The role also involves assisting the Client Relations Manager (CRM) in achieving objectives, delivering excellent customer service, and supporting operational success.

About you

• Educated to degree level or equivalent, with a specialization in Management.
• Proficient in Microsoft Office, especially Excel.
• Proven track record of achieving and exceeding goals.
• Experience with CRM software such as HubSpot.
• Experience in a corporate/executive education environment and in multicultural workplaces.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Creative problem-solving skills.
• Ability to multitask in a fast-paced environment.

Key Duties and Responsibilities

• Manage the entire registration process, including due diligence, CRM data entry, invoicing, and confirmation issuance.
• Respond to registration inquiries promptly and accurately.
• Communicate effectively with delegates to understand their needs and provide information about the registration process and courses.
• Maintain accurate records of admissions data and correspondence.
• Provide pre-arrival information to delegates and their organizations.
• Build professional relationships with delegates to meet their needs.
• Assist with delegate arrivals, including welcoming and supporting their needs.
• Manage deferred training cases, ensuring readiness and communication.
• Follow up on deferred cases to reduce attrition and ensure course completion.

Programme and Course Support

• Coordinate with operations for smooth course delivery.
• Manage scheduling and programme tasks.
• Support marketing content creation with the marketing team.

Administrative Support

• Arrange transfers, accommodation, activities, and bookings as needed.
• Ensure all admissions and client information are accurately recorded.
• Represent the company during delegate induction and welcome sessions.

What we Offer

• Career growth with continuous learning and mentorship.
• Inclusive, collaborative culture encouraging creativity and innovation.
• Work-life balance through flexible hours, remote options, and paid time off.
• Competitive salary and benefits package including pension and bonus.

Key Performance Indicators

• Achievement of market targets and bookings.
• Successful onboarding of new clients with delegate submissions.
• High service levels and client retention rate.
• Conversion rates from application to enrollment across channels.

This description serves as a guide and may be revised periodically to meet business needs. Office Angels is committed to equal opportunity employment and inclusive practices. If reasonable adjustments are needed, please inform us.

Office Angels acts as an employment agency for permanent recruitment and supply of temporary workers. We are an equal opportunities employer.

By applying, your details will be submitted to Office Angels. Our privacy statement is available on our website.