Client Liaison Administrator

kingswood-group.com; Tonbridge and Malling; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in wealth management is on the lookout for a Client Liaison Administrator to join their dynamic team. This exciting role involves being the first point of contact for advisors and clients, requiring adaptability and strong communication skills. Responsibilities include supporting advisors, managing queries, and processing paperwork. The company values diversity and offers a vibrant workplace culture, along with excellent career development opportunities. If you're passionate about client relations and eager to contribute to a leading wealth management firm, this opportunity is perfect for you.

Benefits

25 days annual leave

Extra day off for your birthday

Cycle to work scheme

Life Assurance

Private healthcare

2 paid volunteering days

Enhanced Maternity and Paternity pay

Qualifications

• Experience in client relationship management and effective communication.
• Commercial experience in a similar role is preferred.

Responsibilities

• Support Advisors by managing diaries, queries, and requests.
• Process sales-related paperwork and maintain records.

Skills

Client Relationship Management

Effective Communication

Adaptability

Education

Experience in Wealth Management/Planning

Commercial Experience in Similar Role

Tools

XPLAN

Job description

Do you have experience working within a Wealth Management/Wealth Planning environment? We are actively searching for a Client Liaison Administrator to join our team in East Malling on a full-time, permanent basis.

Working alongside our team of experts, as Client Liaison Administrator, you'll be the first person our advisors and clients will contact; therefore, you'll be someone who has experience adapting to change and managing an array of different queries and challenges.

Kingswood Holdings Limited (trading as Kingswood) is an AIM-listed integrated wealth management group, with more than 19,000 active clients and c. £9 billion of Assets under Management. It has a growing network of offices across the UK as well as offices in New York and Johannesburg. Clients range from private individuals to some of the UK’s largest universities. The Group’s vision is to become a leading global provider of trusted wealth planning and investment management solutions to clients, underpinned by investment in people and innovation in technology to support our advisers and clients.

What you’ll do as a Client Liaison Administrator:

• Providing support to Advisors such as monitoring diaries, opportunities, queries, and requests.
• Follow standard procedures and workflows via XPLAN.
• Assist with the preparation of cases in readiness for the paraplanning paperwork.
• Process all sales-related paperwork from submission to completion and any ongoing administration for investments, pensions, and protection departments.
• Be in attendance at operational meetings to discuss ongoing workloads and raise any concerns, challenges, or further opportunities.
• Adhere to and maintain an up-to-date awareness of company policies, practices, and procedures.
• Maintain records according to Kingswood company standards.
• Prepare meeting packs.
• Gather and obtain information for annual reviews.

This list is not exhaustive, and you will be expected to undertake any other task as reasonably requested by your line manager where appropriate training and/or guidance is provided.

What we’re looking for:

• Someone who has the ability to liaise effectively with an array of different departments including Paraplanners, Advisors, and Clients.
• An individual that has an interest in working within Wealth Management/Planning.
• Due to the nature of our organisation, commercial experience working in a similar role is preferred.
• Experience of providing exceptional client and relationship management.

Here at Kingswood Group, we’re all about our people and are committed to recruiting and maintaining a diverse workforce.

We celebrate, recognise, and appreciate our differences, irrespective of background, race, religion, age, gender, sexual orientation, or disability. We’re continually learning and improving our processes and policies to ensure an inclusive culture for all our employees. That’s why upon joining Kingswood, you’ll be able to contribute to our overall values to continue to make us one of the best places to work. In addition to this, we promote employee recognition and some of the top career development opportunities for those that are looking to progress.

Teamwork, inclusivity, and culture in our business are really important to us – whilst we continue to add new benefits to offer the very best to our Kingswood Group, here is a rundown of our core benefits available to our fantastic employees:

• 25 days annual leave
• An extra day off for your birthday!
• Cycle to work scheme – If you’re an individual who enjoys cycling to work, we’ve got you covered when it comes to saving money on a bike or equipment to use for commuting to our office locations.
• Life Assurance – An insurance that pays out a lump sum to your family should you pass away in service.
• Private healthcare – You’ll be able to provide cover for you and your family, by being granted access to our fabulous private healthcare (through Vitality), on top of receiving free annual eye tests (private healthcare is subject to one year’s service).
• 2 paid volunteering days – per year, for you to dedicate your time to a cause you are passionate about.
• Enhanced Maternity and Paternity pay for all our Kingswood Group employees.

ONE KINGSWOOD

Kingswood is passionate about creating a unified and consistent culture across all of our locations and business activities. All employees are expected to take responsibility for embodying our ‘One Kingswood’ behaviours and supporting others to live these behaviours too. Our Kingswood behaviours are:

• Support and empower – we recognise others’ contributions and collaborate to support success.
• Demonstrate Respect – we listen to understand and consider the impact of our words and actions.
• Continuously Evolve – we are curious and positive in our approach; providing constructive feedback to support growth.
• Champion Inclusivity – we embrace individuality and openness to create a vibrant, welcoming environment for all.
• Uphold Responsibility – we treat others fairly and always learn from our mistakes.