Client Invoicing & Process Team Manager

First Bus; Greater Manchester; On-site; GBP 32,000; Full time

Job summary

A leading transportation company is seeking a Client Invoicing & Process Team Manager in Accrington. This full-time role involves managing invoicing processes, leading a team, and ensuring timely client reporting. The ideal candidate will have strong leadership skills and experience in finance processes. Benefits include health support, discounted travel, and a pension scheme.

Benefits

Simply Health & Smart Health

Discounted Train Travel

Free Bus Pass

Cycle to Work Scheme

25 Days' Holiday

Pension Scheme

Qualifications

• Experience of leading and developing teams.
• Knowledge of invoicing, accounting, and finance processes.

Responsibilities

• Manage client invoicing and reporting requirements.
• Lead the Client Accounts team to ensure accurate invoicing.
• Drive efficiency through continuous improvement.

Skills

Team Leadership

Continuous Improvement

Data Analysis

Communication

Attention to Detail

Tools

Microsoft Excel

Power BI

Job description

First Bus Greater Manchester, England, United Kingdom

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First Travel Solutions has a fantastic opportunity for a Client Invoicing & Process Team Manager to join our team in Accrington, on a full-time permanent basis.

The successful candidate will lead the Client Data and Reporting team to ensure accurate, timely, and proactive management of the FTS client invoicing and reporting processes, through the continuous development of the team, documented standard operating procedures, and a structured review framework of all relevant processes and systems.

Key Responsibilities

1. Own and effectively manage the client invoicing and reporting requirements across all client accounts.
2. Establish and manage relationships with key client contacts to assist with a smooth invoicing process and prompt resolution of queries.
3. Lead, develop, and support the Client Accounts team to ensure they have the necessary skills, knowledge, processes, and systems to provide accurate on-time invoicing in line with client contractual requirements.
4. Oversee the taxi permits and white ticket process to ensure permits are issued, recorded, managed, and charged for, and that white tickets are processed efficiently to ensure supplier payments are made in a timely manner.
5. Work in conjunction with the First central finance teams to produce period-end accounts, manage client accruals/provisions, and analyze variances where required.
6. Collaborate with First central finance (AP) to develop and manage a robust aged debt and credit control process to ensure timely payment of client invoices.
7. Develop and maintain a good knowledge of the contract terms and service level agreements for all clients, including rate cards.
8. Manage the onboarding of all new clients, including credit checks and new account setup as per FTS T&Cs.
9. Drive efficiency through a continuous improvement approach to review all processes, procedures, and documentation.
10. Perform root cause analysis through the handling of queries and use that data to make recommendations for business improvements.
11. Work alongside the Systems team to ensure systems are fit for use and any required changes are captured through the change management process.
12. Provide support to the Client Account Managers and attend client contract review meetings as required.
13. Support the submission of future tenders by providing data and pricing analysis as relevant.

Skills/Experience

1. Experience of leading and developing teams.
2. Experience of continuous improvement methodologies, with a solution-focused approach.
3. Experience of working in a matrix organization.
4. Ability to analyze and interpret complex data sets and present detailed information through dashboards and reports.
5. Intermediate/advanced knowledge of Microsoft Excel and Power BI reporting.
6. Well organized with strong interpersonal and communication skills.
7. Knowledge of invoicing, accounting, and finance processes including credit control.
8. Strong commercial awareness with exceptional attention to detail.
9. Experience of creating Standard Operating Procedures and process flow maps.

Salary

£32,000

• Your health is important to us, which is why we offer Simply Health & Smart Health at no cost to you, including cashback benefits across optical & dental, virtual GP appointments, mental health support, and nutrition and fitness advice. Our EAP offers 24/7, 365 days a year mental health support.
• We are committed to your financial wellbeing, providing a platform with discounts on high street brands and supermarkets.
• Working at First, you also receive discounted train travel for you and your family after 6 months of service, as well as a free bus pass.
• Cycle to work scheme.
• 25 days' holiday plus bank holidays.
• Pension scheme and opportunity to buy discounted First Group shares.

We focus on physical and mental wellbeing at First Bus, offering health-promotion initiatives and 24/7 access to our Employee Assistance Programme.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: General Business, Administrative, and Other
• Industries: Transportation, Logistics, Supply Chain and Storage