Client Invoicing & Process Team Manager

First Bus; Accrington; On-site; GBP 32,000; Full time

Job summary

A leading company in the transport sector is seeking a Client Invoicing & Process Team Manager to oversee invoicing and reporting processes. The successful candidate will lead a team, ensure accurate invoicing, and collaborate with finance teams for effective account management. This role offers a comprehensive benefits package and emphasizes continuous improvement.

Benefits

Health benefits including Simply Health & Smart Health

Discount platform for high street brands

Discounted train travel for employees

Cycle to work scheme

25 days' holiday plus bank holidays

Pension scheme

Qualifications

• Experience in leading and developing teams.
• Knowledge of invoicing, accounting, and finance processes.

Responsibilities

• Manage client invoicing and reporting requirements across all client accounts.
• Drive continuous improvement by reviewing processes and documentation.

Skills

Leadership

Continuous Improvement

Data Analysis

Communication

Organizational Skills

Tools

Microsoft Excel

Power BI

Job description

Join to apply for the Client Invoicing & Process Team Manager role at First Bus.

First Travel Solutions has a fantastic opportunity for a Client Invoicing & Process Team Manager to join our team in Accrington on a full-time, permanent basis.

The successful candidate will lead the Client Data and Reporting team to ensure accurate, timely, and proactive management of the FTS client invoicing and reporting processes. This involves developing the team, documenting standard operating procedures, and establishing a structured review framework for all relevant processes and systems.

Key Responsibilities

• Manage client invoicing and reporting requirements across all client accounts.
• Build and maintain relationships with key client contacts to facilitate smooth invoicing and resolve queries promptly.
• Lead, develop, and support the Client Accounts team to ensure accurate and timely invoicing aligned with client contracts.
• Oversee taxi permits and white ticket processes to ensure proper issuance, recording, management, and timely supplier payments.
• Collaborate with First central finance teams to produce period-end accounts, manage client accruals/provisions, and analyze variances.
• Work with First central finance (AP) to develop a robust aged debt and credit control process for timely payments.
• Maintain knowledge of contract terms and SLAs, including rate cards.
• Manage onboarding of new clients, including credit checks and account setup per FTS T&Cs.
• Drive continuous improvement by reviewing processes, procedures, and documentation.
• Conduct root cause analysis on queries and recommend business improvements.
• Coordinate with the Systems team to ensure systems are fit for purpose and manage changes through the change management process.
• Support Client Account Managers and participate in contract review meetings as needed.
• Assist in future tender submissions with relevant data and pricing analysis.

Skills/Experience

• Experience in leading and developing teams.
• Knowledge of continuous improvement methodologies and a solution-focused approach.
• Experience working in a matrix organization.
• Ability to analyze complex data and present insights via dashboards and reports.
• Intermediate/advanced proficiency in Microsoft Excel and Power BI.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of invoicing, accounting, and finance processes, including credit control.
• High commercial awareness with meticulous attention to detail.
• Experience creating SOPs and process flow maps.

Salary: £32,000

• Health benefits including Simply Health & Smart Health at no cost, with cashback for optical & dental, virtual GP, mental health support, and nutrition/fitness advice. 24/7 Employee Assistance Programme included.
• Discount platform for high street brands and supermarkets.
• Discounted train travel for employees and dependents after 6 months, plus a free bus pass.
• Cycle to work scheme.
• 25 days' holiday plus bank holidays.
• Pension scheme and option to buy discounted First Group shares.

We prioritize physical and mental wellbeing through various health initiatives and 24/7 confidential support services.