Client Implementation Coordinator (French and Italian Speaking)

Lighthouse Personnel LTD; Colchester; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Implementation Coordinator to join their innovative team. This pivotal role involves welcoming new clients and guiding them through the implementation of life-saving safety solutions. You will manage multiple deployments, provide comprehensive training, and build strong relationships with clients. With a focus on continuous improvement and a commitment to client success, you will thrive in a fast-paced, hybrid work environment that encourages growth and development. If you are passionate about safety and eager to make an impact, this opportunity is perfect for you.

Benefits

25 days annual leave

UK & European travel

Fast-paced dynamic environment

Growing company

Qualifications

• Tech-savvy with the ability to learn quickly.
• Strong communication skills for engaging stakeholders.
• Proficient in managing multiple projects and clients.

Responsibilities

• Serve as the primary contact for new clients and manage implementations.
• Lead training sessions on hardware, software, and data analytics.
• Oversee project lifecycle from initiation to execution.

Skills

Organizational Skills

Communication Skills

Client Implementation Experience

Project Coordination

Technical Knowledge

Detail-Oriented

Customer-Centric Mindset

Adaptability

Tools

Microsoft Office Suite

CRM Systems

ERP Systems

Project Management Tools

Job description

Job Description

The company is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and remote locations. Their products help keep people safe in cases of falls, missed check-ins, man-down situations, and exposure to explosive or toxic gases.

Our fast-growing client is seeking a dynamic and driven Implementation Coordinator to join their team. In this pivotal role, you will be at the forefront of welcoming new clients and guiding them through the implementation of their safety solutions. Your main responsibilities will include helping customers navigate configurable options and make informed decisions that best suit their organizational needs. With a world-class portfolio of products, our client needs someone passionate about safety and eager to make an immediate impact from day one.

Job Duties

1. Serve as the primary contact for new clients and major account changes, ensuring smooth and successful implementations.
2. Understand client needs by gathering requirements for deployments and providing effective change management support.
3. Lead the setup of customized online account structures, ensuring optimal configurations for each client.
4. Provide comprehensive training on hardware, software, and data analytics to help clients utilize products and services fully.
5. Build strong, lasting relationships with clients from day one, setting the stage for ongoing success and collaboration.
6. Manage multiple deployments simultaneously, ensuring on-time delivery and scope adherence.
7. Oversee the full project lifecycle, from initiation to execution, resolving any challenges that arise.
8. Design custom account structures tailored to client needs, optimizing usage and growth, and lead engaging training sessions for end-users and executives, in-person and online.
9. Stay up to date with the company's offerings, becoming an expert on products and best implementation practices.
10. Proactively manage client expectations, provide strategic recommendations, and ensure alignment throughout project delivery.
11. Continuously seek process improvements to enhance efficiency and effectiveness.
12. Support field trials and new product rollouts, working with teams to ensure clear communication and smooth transitions.
13. Share key insights and learnings with internal teams to drive continuous improvement.

Benefits

£35k-£40k | Monday - Friday | 8:30am-5pm | Colchester (Hybrid) | 25 days annual leave | Fast-paced and dynamic environment | Growing company | UK & European travel required | Strong technical knowledge | Client implementation experience | Deployment experience

Applicant Specification

• Tech-savvy and able to quickly learn the company's product offerings.
• Superior organizational skills, capable of managing 50+ clients and projects simultaneously, adjusting priorities as needed.
• Fluent in French and Italian.
• Project coordination experience or eagerness to learn.
• Strong communication skills, able to engage and build rapport with stakeholders at all levels.
• Detail-oriented and accurate, ensuring high-quality execution of all tasks.
• Proficient in Microsoft Office Suite, CRM & ERP systems, and project management tools.
• Ability to travel as needed.
• Customer-centric mindset, placing clients' needs at the core of decisions and actions.
• Adaptable and able to thrive in fast-paced environments, adjusting to changing priorities.
• Organized, capable of managing multiple tasks and deadlines while maintaining high standards.
• A self-starter with initiative, resilience, and a drive to deliver results.
• Positive attitude, committed to building relationships and fostering strong client connections.
• Proactive listener, seeking feedback for continuous improvement.
• Collaborative team player, taking ownership to drive collective success.
• All employees will undergo a DBS check upon employment.

Contacts

Please note that due to a high volume of applications, we cannot respond to all. If you do not hear from us within a month, you are likely unsuccessful. If selected, we will contact you by phone to guide you through our recruitment process, ensuring the role is suitable for you. All steps will be explained during initial contact.