Client Host

BaxterStorey; London; On-site; GBP 32,000; Full time

Job summary

A leading company is seeking a friendly and energetic Receptionist (Client Host) to provide exceptional customer care at one of the world's largest general insurance & reinsurance firms. The role focuses on delivering outstanding service while managing front-of-house responsibilities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour employee helpline

Discounts on retailers and services

Training and development opportunities

Qualifications

• Clear communication skills required.
• Familiarity with room reservation operations.
• Well-presented and confident ambassador.

Responsibilities

• Provide a friendly welcome for all visitors.
• Handle incoming calls and enquiries.
• Manage meeting room bookings and inquiries.

Skills

Effective communication

Customer service

Problem-solving

Teamwork

Tools

Audio-visual services knowledge

Job description

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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Portico are on the lookout for a friendly and energetic Receptionist (Client Host), to join our team based at one of the world's largest general insurance & reinsurance companies.

The Client Host team play and essential role in the front of house services at this site. It is a multifaceted role, with a focus on exceptional customer care at the core of everything they do!

Duties include: -

• Providing a friendly and courteous welcome for all visitors
• Handling all incoming telephone calls and enquiries promptly using the correct salutation
• Managing all meeting room bookings, queries, changes & requests
• “Owning” all front of house areas, carrying out inspections throughout the day to check general cleanliness of multiple conference rooms and reception areas
• Replenishing supplies of the necessary items within the front of house areas

Shifts: 40 hours per week, from Mon-Fri between 07:00-18:00
Salary: £31,327

Qualifications

Along with clear and effective communication skills. The successful Client Host will be familiar with room reservation operations, have a good knowledge of relevant audio-visual services and effortlessly develop rapport with others.

They will be a well-presented ambassador for our client. Paying attention to the details whilst showing the ability to adapt and think outside of the box to exceed expectations wherever possible. Confidence, passion, punctuality, teamwork and problem-solving skills are all essential traits for this position.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.