Client Growth, Sales Operations Manager, EMEA

Jll; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading real estate services firm in the UK is seeking a Sr. Director of Sales Operations to support strategic objectives across the EMEA Tech Sales & Tech Advisory teams. The ideal candidate will have extensive experience in sales operations, strong analytical skills, and excellent communication abilities. Responsibilities include supporting sales activities, partnering with leadership, and managing key relationships. This role offers an opportunity to impact sales performance and work within a dynamic team environment.

Benefits

Career development opportunities

Collaborative work environment

Qualifications

• 5+ years of experience in sales-related operations.
• Flexibility to support APAC stakeholders.
• Strong analytical skills with the ability to interpret data.

Responsibilities

• Support core tech sales activities and drive forecasting process.
• Monitor and analyze sales performance metrics.
• Manage in-region priority partner relationships.

Skills

Sales operations

Analytical skills

Leadership

Communication skills

Salesforce

Education

Bachelor's degree in Business Administration or related field

Master's degree (preferred)

Tools

Salesforce

Job description

This role is for the Sr. Director of Sales Operations for the Client Growth & Tech Sales organization. This Operations Partner role will be part of the Sales Operations & Planning team and will support key leaders across the EMEA Tech Sales & Tech Advisory teams. This role will provide strategic and operational support by partnering with sellers, advisors, and team leadership on key activities:

• Support core tech sales activities in alignment with annual tech sales goals and objectives
+ Drive forecasting process & partner with Sales team to improve forecast accuracy + Drive SFDC data hygiene processes + Monitor and analyze sales performance metrics to identify areas of improvement + Partner with leaders and Reporting & Analysis team to create sales & seller performance reporting and action plans + Support sellers sales play planning and execution
• Support Tech Advisory function in EMEA aligned with goals and objectives of Tech Advisory Function
+ Support advisory leadership in strategic planning + Monitor and analyze NPS & VOC performance metrics to identify opportunities for key clients + Support key stakeholder communication plans & deliverables + Develop and maintain relationships with key internal stakeholders and customers + Drive/support operational priorities as defined by sales leader
• Support EMEA tech partnerships team to achieve pipeline, sales and relationship goals (in alignment with global tech partnerships organization)
+ Managing some priority in-region partner relationships (i.e., IBM, ServiceNow, Eptura) + Executing in-region partner growth activities (i.e., co-selling workshops, QBRs, etc.) + Manage in-region priority escalations + Project managing strategic initiatives + Ensure deal registration processes are followed
• Provide business/strategy support for APAC/EMEA Tech Sales & Tech Advisory leader
+ Participate in strategic planning processes + Program manage priority strategic programs + Create senior executive communication packs/presentations to support overall business needs and priorities


• Bachelor's degree in Business Administration, Sales, or a related field (Master's degree preferred).
• 5+ years experience and proven track record of success in sales-related operations and execution activities that support growth and operational excellence
• Flexibility to support APAC stakeholders/schedules as needed
• Advanced Salesforce skills
• Drive/support programs, priorities and asks from other groups that the sales and advisory teams are responsible for (marketing, operations, training, HR, etc.)
• Collaborate with other functions to streamline processes, fix issues and optimize activities.
• Share knowledge and successes with Sales Operations team so benefits & improvements are identified and driven globally
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively with broad cross-functional teams to achieve growth & operational objectives
• Excellent executive communication skills in the following areas: creating senior executive storylines and talk tracks based on results & data; creating high-quality executive presentations (and driving the needed iterative, collaborative draft & review cycles); excellent verbal and written communications
• Excellent program management and deliverable creation skills
• Expertise leading diverse core teams through a strategic planning process toward a common goal
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Extensive knowledge of sales processes, methodologies, and sales technology stack
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.