Client Experience & Support Specialist

OASIS Group; Northampton; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Eye Care Voucher

Paid Time-Off

Life Assurance

Flexible Schedules

Free onsite parking

Pension Scheme

Learning and Development opportunities

Cycle to Work Scheme

Job summary

OASIS Group is the leading information management provider in Europe, delivering secure, compliant services to over 11,500 clients. As a frontline role, you will act as the first point of contact, processing orders and responding to routine enquiries while upholding service levels and data accuracy.

Collaborating across functions, you will support client care through effective communication, proactive updates, and timely resolutions to ensure client satisfaction and continued trust in our

Qualifications

• A demonstrable depth of experience in a similar role.
• Experience of servicing written and oral client requests.
• Can communicate fluently in English.
• Experience of providing excellent client service.
• A strong attention to detail.
• Flexible and ability to operate to tight deadlines.

Responsibilities

• To answer telephone calls, taking ownership, and servicing client requests in a friendly and professional manner.
• To process client orders, keying system transactions accurately and within the contracted service levels.
• To take ownership of complaints, managing client expectations, following up proactively to ensure quick and effective resolution.
• To make outbound calls to clients with updates on enquiries or to communicate proactive information.
• To communicate with clients about their invoices requesting outstanding payments as required.
• To update all systems with clear and accurate information, ensuring data quality.

Skills

Strong Attention to Detail

Organised

Experience servicing written and oral客

Tools

CRM systems

Job description

OASIS Group is the leading information management provider in Europe, delivering secure, compliant services to over 11,500 clients. As a frontline role, you will act as the first point of contact, processing orders and responding to routine enquiries while upholding service levels and data accuracy.

Collaborating across functions, you will support client care through effective communication, proactive updates, and timely resolutions to ensure client satisfaction and continued trust in our