Client Experience Supervisors

Watches of Switzerland; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland is seeking a Client Experience Supervisor to lead our host team and deliver world-class service in our luxury showrooms. You will support the Client Experience Manager and work with Sales Consultants to create memorable client journeys, ensuring stations are stocked, clean and inviting.

Ideal candidates are organised, confident communicators with a passion for luxury retail, beverages service, and developing retail knowledge.

Qualifications

• Experience of supervising colleagues.
• Organised with a keen eye for detail.
• Passion for delivering exceptional client experience.
• Experience of making and serving beverages.
• Great communicator with a natural flair for conversation.
• Eager to learn and build on retail and product knowledge.
• Flexible team player who goes the extra mile.

Responsibilities

• Lead and supervise Hosts to deliver world-class client experience.
• Support the Client Experience Manager and liaise with Sales Consultants.
• Ensure all stations are stocked, maintained and welcoming.
• Assist with beverage preparation and service as needed.

Skills

Team supervision

Attention to detail

Client experience

Beverage service

Communication

Retail knowledge

Team player

Job description

Our Client Experience Supervisors are passionate about what they do! A role model and team player, supporting the Hosts to deliver the world class experience ourclients are accustomed too. Focusing on ensuring all stations are well stocked and maintained, you will assist the Client Experience Manager and liaise with Sales Consultants in the delivery of an exceptional client experience.

Do you have excellent organisational skills? Do you have experience leading/supervising a team? Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients?,

• A positive, "can-do" attitude
• Experience of supervising colleagues
• Organised with a keen eye for detail
• A passion for delivering exceptional client experience
• Experience of making and serving beverages
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay