Client Experience Specialist

Adecco; Wrexham; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading organisation is seeking a talented Client Experience Specialist in Wrexham. This pivotal role involves delivering exceptional client support, collaborating with various stakeholders, and having a keen understanding of customer behaviour. With a dynamic work environment, this is an exciting opportunity to make a meaningful impact.

Benefits

Annual leave 25-30 days

Sports and fitness allowance

Pension scheme with 5% employer contribution

Life insurance after 3 months

Flexi-time

Free car parking

Free lunch

Qualifications

• Exceptional written and verbal communication skills.
• Ability to navigate digital products and demonstrate value.
• Strong market awareness and understanding of customer behaviour.

Responsibilities

• Deliver exceptional service through verbal and written communication.
• Collaborate with stakeholders to ensure customer satisfaction.
• Gather and prioritise client feedback to enhance products.

Skills

Communication

Influencing skills

Customer awareness

Team collaboration

Technologically savvy

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Are you passionate about delivering exceptional product experiences and ensuring that clients maximise their investment? Our client, a leading organisation in [insert industry], is seeking a talented and enthusiastic Client Experience Specialist to join their team. As a Client Experience Specialist, you will play a pivotal role in providing top-notch support and assistance to our valued clients.

• Annual leave 25-30 days depending on length of service
• Sports and fitness allowance
• Pension - after 3 months, 5% of salary from the company and 5% employee contribution
• Life insurance - after 3 months (4 times salary)
• Flexi-time
• Free car parking
• Free lunch

Responsibilities:

• Act as a warm, positive, and confident communicator, delivering exceptional service through verbal and written channels.
• Utilise your influential skills to navigate our products digitally and demonstrate their value to clients.
• Maintain market awareness and have a deep understanding of key customer behaviours to better serve our client base.
• Collaborate effectively with internal and external stakeholders to ensure seamless support and customer satisfaction.
• Develop a proficient understanding of our organisation, including its history, methodology, and product suite, to confidently engage with clients.
• Help clients achieve success by providing timely support via verbal and written communication, ensuring a smooth client journey.
• Gather and prioritise client feedback, ensuring it reaches the appropriate channels to enhance our products and prevent client churn.
• Create valuable, evergreen content and resources to educate and drive rapid product adoption among our clients.
• Conduct digital navigational demonstrations when appropriate and work towards maximising tool utilisation through automation.
• Highly self-motivated, organised, and able to manage a demanding workload in a fast-paced environment.
• Exceptional written and verbal communication skills with a warm and positive demeanour.
• Influential and adept at demonstrating/navigating digital products.
• Strong market awareness and understanding of customer behaviour.
• Team player mindset with a willingness to collaborate with internal and external stakeholders.
• Technologically savvy, particularly with the Microsoft suite (Excel and PowerPoint).

If you are enthusiastic about delivering exceptional client experiences and thrive in a high-energy, problem-solving environment, then this role is perfect for you! Join our client's dynamic team and make a meaningful impact on their continued success.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Created on 27/06/2025 by TN United Kingdom