Client Experience & Office Operations Coordinator

Knight Frank; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Knight Frank is seeking an Operations Coordinator for our London Sales Richmond Office. You will be at the heart of the office, supporting colleagues, clients and senior stakeholders while ensuring smooth daily operations.

This varied role covers customer experience, sales administration, finance, office management and operations, requiring proactive, detail-oriented individuals with strong English communication and diary management skills.

Qualifications

• Experience in a business support, administration or front-of-house role.
• Excellent English grammar and spelling.
• Strong organisational skills with attention to detail and diary management.
• Flexible, cooperative attitude and good teamwork.

Responsibilities

• Support the Department Head in implementing Customer Experience initiatives and drive improvements across the journey.
• Manage all administrative aspects of the property journey across multiple instructions using the CRM.
• Process invoices, expenses, and timesheets; assist with finance tasks.
• Maintain a tidy, well-organised office; ensure safety checks and IT assets are logged.
• Assist with office refurbishment, ISO/regulatory compliance, GDPR, and audits.
• Coordinate team calendars and Saturday rota; prepare management reports.

Skills

Administrative support

Office coordination

Customer service

Diary management

Tools

CRM system

Job description

Knight Frank is seeking an Operations Coordinator for our London Sales Richmond Office. You will be at the heart of the office, supporting colleagues, clients and senior stakeholders while ensuring smooth daily operations.

This varied role covers customer experience, sales administration, finance, office management and operations, requiring proactive, detail-oriented individuals with strong English communication and diary management skills.