Client Experience Manager

DiSRUPT; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious commercial office space in Central London seeks a Client Experience Manager to lead a high-performing team. The role focuses on delivering exceptional service, driving client satisfaction, and enhancing team performance in a fast-paced environment. Candidates should possess strong leadership and interpersonal skills, and a background in client service is essential.

Qualifications

• Strong leadership and interpersonal skills with a passion for people.
• Experience in client service or hospitality-led environments.
• Commercial acumen and a proactive mindset.

Responsibilities

• Champion a first-class customer experience and foster an inclusive service culture.
• Lead a client-facing team to uphold hospitality standards.
• Manage day-to-day operations and ensure service excellence.

Skills

Leadership

Interpersonal Skills

Customer Service

Emotional Intelligence

Adaptability

Job description

Client Experience Manager London, West End
Prestigious Commercial Office Space

Interview date: Thursday 12th June

Are you passionate about delivering exceptional service and creating memorable experiences? We re looking for a Client Experience Manager to lead a high-performing team in a premium Central London workspace.

You'll be the face of a renowned, service-led business, responsible for ensuring every client journey from first impression to lasting relationship is seamless, professional, and exceeds expectations.

Successful applicants will ideally be immediately available or have no more than a 4 week notice period.

Key Responsibilities:

• Champion a first-class customer experience and foster an inclusive, high-energy service culture
• Lead and inspire a client-facing team to uphold industry-leading hospitality standards
• Drive occupancy, client retention, and satisfaction (NPS) through personalised service and engagement
• Collaborate across teams to deliver service excellence, revenue targets, and business growth
• Manage day-to-day operations, team development, and ensure building presentation and security standards are met

What You ll Bring:

• Strong leadership and interpersonal skills with a passion for people
• Experience in client service or hospitality-led environments (B2B or B2C)
• Commercial acumen and a proactive mindset to identify growth opportunities
• Emotional intelligence, adaptability, and a commitment to continuous improvement

If you re ready to make a lasting impact through service excellence, we d love to hear from you!