Client Experience Leader, Commercial Risk - Insurance Advisory Solutions

TN United Kingdom; Norwich; On-site; GBP 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Experience Leader to drive excellence in commercial risk management. This role involves leading a team of Account Managers to deliver exceptional service and develop strategies that enhance client satisfaction and retention. The ideal candidate will have extensive experience in commercial insurance, particularly in sectors like oil and gas or renewable energy. You will foster a collaborative environment, ensuring operational efficiency while mentoring team members for professional growth. Join this dynamic team to make a significant impact in the insurance advisory space.

Qualifications

• 10+ years in commercial insurance, preferably in oil, gas, or renewable energy.
• Strong technical insurance knowledge and team management experience.

Responsibilities

• Lead and mentor Account Managers to ensure world-class client service.
• Develop strategies to enhance client experience and retention.

Skills

Commercial Insurance Experience

Client Retention Strategies

Team Management

Organizational Skills

Communication Skills

Education

10 years of Commercial Insurance Experience

Licenses as required by State Department of Insurance

Tools

Microsoft Office Suite

Job description

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Client Experience Leader, Commercial Risk - Insurance Advisory Solutions, Norwich

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Client:

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Other

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EU work permit required:

Yes

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Job Reference:

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Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients throughout the U.S. and abroad. The Baldwin Group (NASDAQ: BWIN) takes a holistic and tailored approach to insurance and risk management.

POSITION SUMMARY:

• The Client Experience Leader, Commercial Risk, leads, mentors, coaches, hires, develops, and evaluates the team of Account Managers. They ensure the delivery of world-class service to all current and prospective clients. Responsible for identifying key performance metrics that contribute to growth, profitability, and innovation of the CRMG. Ensures that measures are scalable and consistent across CRMG.

PRIMARY RESPONSIBILITIES:

• Partner with the Managing Director and partners to execute client segmentation strategies to meet business, profitability, and retention goals in a collaborative environment.
• Lead strategies to enhance the client experience.
• Maintain high client retention.
• Ensure workflow efficiency and operational execution.
• Lead service team integration projects.
• Manage insurance company partner relationships, including team meetings and training on market updates.
• Coach, mentor, manage, and support professional development of team members to build bench strength.
• Foster an environment of open communication and high morale.
• Oversee daily operations, provide direction, and hold team accountable.
• Conduct annual performance reviews and collaborate with the Managing Director on team performance for compensation decisions.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Certification(s): None required or preferred.
• Licenses: Maintain all licenses required by the State Department of Insurance where the firm operates.
• Experience: 10 years of commercial insurance experience required; 5 years supporting clients in industries such as oil and gas, renewable energy, or natural resources preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High level of technical insurance knowledge.
• Ability to manage performance and adhere to workflows and processes.
• Develop effective strategies and motivate team colleagues.
• Excellent organizational, verbal, and written communication skills.
• Aligns with the organization’s core values and culture.

TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to learn other software systems used by the firm.

OTHER REQUIREMENTS:

• None

SPECIAL WORKING CONDITIONS:

• Fast-paced, multi-tasking environment.

IMPORTANT NOTICE:

• This position description is not a contract. Duties may vary to support organizational needs. Reasonable accommodations will be provided as needed.

EEOC (STATEMENT):

• BRP is an equal employment opportunity employer committed to non-discrimination based on protected categories.