Client Experience Host - Rolex (12521)

Goldsmiths; Mickle Trafford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury retail is seeking a Customer Experience Host for their new showroom concept. In this hands-on role, you will engage with clients, ensuring they receive exceptional service from the moment they enter the store. Your outstanding communication and interpersonal skills will be key in creating memorable experiences that exceed client expectations. Join a team that values tradition and excellence, and be part of a company committed to delivering a modern luxury experience. This is a fantastic opportunity to grow your career in a prestigious environment.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Virtual GP Service

Share Save Scheme

Birthday Off

Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Exceptional communication and interpersonal skills required.
• Experience in hospitality or luxury retail is a plus.
• Ability to build rapport with clients.

Responsibilities

• Support Sales Consultants to ensure exceptional client experiences.
• Engage with clients to create a personal luxury experience.
• Perform various tasks on the shop floor and in the back office.

Skills

Communication Skills

Interpersonal Skills

Customer Experience Knowledge

Organizational Skills

Team Collaboration

Hospitality Experience

Job description

Job Description

Do you see yourself growing and developing your career in luxury retail?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Due to the launch of our stunning luxurious new store concept, we have a brand-new position in our Showroom for a Customer Experience Host. You will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks, including spending a lot of time on the shop floor and carrying out administrative duties in the back office.

You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, creating a personal and luxury experience that exceeds expectations.

About You

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long-lasting relationships with clients.
• A great understanding of what constitutes an exceptional customer experience.
• Experience working within a high-performing team.
• Excellent organisational skills.

About Us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients can discover a wide choice of diamond jewellery, including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer, and many other reputable watch brands.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the US. We are the UK's leading luxury watch retailer, with a significant presence in the US and a complementary jewellery offering. We have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites.

Our success is based on strong, long-standing partnerships with prestigious luxury watch brands, supported by impactful marketing and leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our highly trained and motivated staff are committed to delivering exceptional client experiences and building inclusive teams.

Our clients appreciate our exceptional service, expertise, and approachability. We aim to make every interaction memorable and special.

Some of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• Virtual GP Service
• Share Save Scheme
• Birthday Off
• Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.

Discover more about our roles, culture, and people here: Watches of Switzerland Group PLC on LinkedIn