Client Experience Host (12841)

Goldsmiths; Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading luxury retail company in Liverpool is seeking a Client Experience Host to deliver exceptional service and support. This part-time role requires strong communication skills and a positive attitude. You will enhance client relationships and contribute to team achievements in our showrooms, focusing on the luxury products we offer. Benefits include a generous discount scheme and various wellness programs.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• A positive, 'can-do' attitude.
• Eager to learn and build on retail and product knowledge.
• A flexible team player who is always ready to go the extra mile.

Responsibilities

• Deliver excellent client service to ensure exceptional experiences.
• Develop and update product knowledge and jewellery expertise.
• Work towards personal and team targets.

Skills

Client service excellence

Effective communication

Positive attitude

Team player

Eager to learn

Job description

Job Description

Client Experience Host - Part Time (20hrs per week) over weekends

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Sales Consultants are dedicated team players with a passion for delivering excellent client service to ensure that everyone has an exceptional experience in our Goldsmiths Showrooms. Working towards personal and team targets, you will play a key role in the success of the Showroom; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.

About You

• A positive, “can-do” attitude
• A passion for delivering exceptional client service
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile

About Us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. We have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites.

Our success is based on strong, long-standing partnerships with prestigious luxury watch brands, supported by impactful marketing and leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our people are highly trained and motivated to deliver exceptional client experiences while building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. We focus on making every interaction memorable and special.

Some of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.

Discover more about our new roles, life at Watches of Switzerland Group, and our people here: Watches of Switzerland Group PLC: LinkedIn