Client Experience Facilitator (Hiring Immediately)

JR United Kingdom; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in guest services is looking for a Guest Services Ambassador in London. This full-time role involves supporting reception operations in a professional environment, ideal for those with a customer service background seeking growth opportunities. The company values diversity and includes comprehensive training support for career development.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Awards for exceptional contributions

Paid day off to support a cause

Qualifications

• Experience in reception or call services is ideal.
• Ability to effectively communicate and handle queries.
• Open-mindedness to learn across different departments.

Responsibilities

• Provide services at reception desks and manage inquiries.
• Support Client floor reception and complete reports timely.
• Handle last-minute requests in a fast-paced environment.

Skills

Excellent customer service skills

Exceptional interpersonal skills

Organizational abilities

Attention to detail

Job description

Social network you want to login/join with:

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Client:

Compass Group

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

We are looking for a Guest Services Ambassador to join the Rapport team at our client’s offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the ground floor reception and conference suite floor between four receptions and two buildings.

We have a great structure to support each on of our team members and believe that each person is a great asset to the team. The role would be ideal for someone who is looking for a professional, yet innovative and fun working environment.

Type of contract:Full-time, Permanent

Hours:40 hours (Monday-Friday; shift rota basis between 7:30 AM to 6 PM.)

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Providing services on the ground and client floor reception desks.
• Proactively dealing with queries, requests and communicating effectively with other service providers.
• Completing reports in a timely manner.
• Supporting the Call Services team.
• Dealing with last-minute requests in a busy environment.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Can do attitude and excellent customer service skills.
• Exceptional interpersonal skills, expert communication, and organizational abilities.
• Ability to think outside the box and great attention to detail.
• Open minded and prepared to expand knowledge in different departments.
• Reception and call services experience is ideal.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.