Client Experience Event Assistant

Brabners; Liverpool; On-site; GBP 25,000 - 36,000; Full time

Job summary

A leading law firm in Liverpool seeks an individual for the Events and Front of House team. The successful candidate will support client experiences and manage events, contributing to a dynamic and client-focused environment. A strong background in client care and organizational skills is essential for this role, offering a competitive salary and excellent benefits.

Benefits

25 days holiday (increasing to 32)

Pension scheme

Private medical insurance

Life assurance

Income protection insurance

Qualifications

• Experience in a busy professional receptionist environment essential.
• Strong client care experience and communication skills are crucial.
• Administrative experience preferred.

Responsibilities

• Create a welcoming atmosphere for clients and visitors.
• Maintain cleanliness of client experience areas and meeting rooms.
• Assist in organizing and coordinating client meetings and events.
• Professionally field incoming telephone calls.

Skills

Client care

Communication

Organisational skills

IT skills

Job description

We are looking for an individual to play an integral role within the Events and Front of House team.

You will be supporting both the events and client experience team across a variety of activities and tasks.

What we need from you

•Demonstrable experience of working in a busy professional receptionist / client-facing environment is essential.

•Exemplary client care experience and customer care skills.

•Strong organisational, IT and communication skills; written and verbal.

•Administrative experience - desirable.

What you'll be doing

•Create a welcoming and professional atmosphere for clients and third-party professionals visiting our client's offices.

•Maintain the client experience area and meeting rooms, ensuring high levels of cleanliness, escalating any maintenance issues as appropriate.

•Assist in the organisation, coordination and smooth-running of client meetings and events, including; meeting room bookings, meeting room set-up, appropriate equipment, refreshments, catering and travel requirements.

•Fielding all incoming telephone calls, in a professional, courteous and efficient manner.

Benefits

Our successful candidate will have an incredible opportunity to develop a rewarding and successful career with an award-winning law firm in a flexible and agile working environment.

We provide a competitive salary and benefits package, including 25 days’ holiday (increasing to 32 days through our loyalty recognition programme) plus the option to purchase an extra five days each year.

We also offer a pension scheme, private medical insurance, life assurance and income protection insurance, as well as plenty of opportunities to get involved in our colleague committees to make a real impact in the local community.

About Brabners

Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.

With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.

We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.

We have a number of colleague-led affinity groups including for LGBTQ+, REACH, physical and mental health and social mobility, as well as a sustainability, environmental and green group.

It’s all part of how we make the difference.