Client Experience Champion | Training & Growth, 30h/wk

Life Balance Chiropractic; Dorchester; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Discretionary bonuses

3x salary life insurance

Paid birthday off

Team events and socials

Fully supplemented chiropractic care

Job summary

Life Balance Chiropractic in Poole, Dorset is hiring a Client Experience Coordinator / Chiropractic Assistant to join a busy clinic. The role is full-time (30 hours/week) with shifts across mornings and afternoons/evenings, and includes discretionary bonuses and opportunities to progress pay.

You’ll help create exceptional client experiences from first contact through ongoing care, while supporting a high-performing team.

Responsibilities

• Speak with new enquiries by phone as a trusted advisor, helping the right people take the next step and book and pay for the new client experience.
• Welcome clients and create a warm, professional and personal experience.
• Manage appointments, payments, care plans and client records accurately.
• Rebook cancellations, missed appointments and clients who have fallen out of care.
• Follow our systems, SOPs and checklists so important details don't fall through the cracks.
• Support events, marketing initiatives and community spinal-health checks.
• Contribute to an energetic, supportive team and help cover teammates when required.

Job description

Life Balance Chiropractic in Poole, Dorset is hiring a Client Experience Coordinator / Chiropractic Assistant to join a busy clinic. The role is full-time (30 hours/week) with shifts across mornings and afternoons/evenings, and includes discretionary bonuses and opportunities to progress pay.

You’ll help create exceptional client experiences from first contact through ongoing care, while supporting a high-performing team.