Client Experience and Sales Specialist- Temple Street

Thérapie Clinic; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty clinic in Birmingham is looking for a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. You will manage client interactions, ensure high service quality, and achieve sales targets. Ideal candidates are qualified beauty therapists with strong communication and analytical skills, eager to thrive in a fast-paced environment.

Qualifications

• Proven experience in client experience management or customer service.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Drive and convert consultations with strong upselling.
• Manage stock accurately and ensure seamless client check-in/out.

Skills

Client experience management

Customer service

Communication skills

Analytical skills

Problem-solving skills

Multi-tasking

Education

Qualified Beauty Therapist

Job description

CardHeading: Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

CardIntro: Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Temple Street Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’, and as part of the Clinic Team, you will be integral to creating that environment and culture.

3# Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

4# Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment