Client Experience and Sales Specialist - Newry

Thérapie Clinic; Newry; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Experience and Sales Specialist to join their dynamic team in Newry. This exciting role focuses on delivering exceptional client service, driving revenue growth, and achieving sales performance goals. You will be at the forefront of enhancing client satisfaction and managing the clinic's operational efficiency. The company prides itself on fostering a supportive environment where your professional growth is prioritized. If you are passionate about beauty and client care, this opportunity offers a rewarding career path with significant earning potential.

Qualifications

• Erfahrung im Kundenmanagement oder ähnlichen Bereichen.
• Starke Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Hervorragenden Kundenservice vom ersten Kontakt bis zur Nachverfolgung bieten.
• KPI-Ziele für Beratungserfolge und Kundenbindung erreichen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Problem-solving

Multitasking

Education

Qualifizierte/r Beauty-Therapeut/in

Job description

Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Newry Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Key Responsibilities

Client Satisfaction

1. Deliver outstanding client service from first contact to follow-up.
2. Proactively manage online reviews and resolve complaints efficiently.

Revenue Growth

1. Maximise clinic efficiency through smart diary and booking management.
2. Manage stock accurately, including AWI deductions.

Sales Performance

1. Drive and convert consultations with strong upselling and cross-selling.
2. Meet KPIs for consultation success, walk-in conversions, and average spend.
3. Ensure a seamless check-in/out journey for every client.

AWI Performance & Growth

1. Promote skin consultations and identify upsell opportunities via forms.
2. Track AWI stock, ensure clinical room standards, and handle client retention calls.

Qualifications and Skills

1. Qualified Beauty Therapist.
2. Proven experience in client experience management, customer service, or a similar role.
3. Excellent communication and interpersonal skills.
4. Strong analytical and problem-solving abilities.
5. Ability to manage multiple tasks and priorities in a fast-paced environment.