Client Experience and Sales Specialist - Newcastle Metro center

Thérapie Clinic; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Thérapie Clinic, un leader dans le secteur médical esthétique, recherche un Client Experience and Sales Specialist pour son centre de Newcastle. Ce rôle implique de garantir la satisfaction client et d'atteindre des objectifs de vente, tout en offrant un environnement de travail dynamique et enrichissant. Les candidats doivent avoir une formation en esthétique et une expérience dans un rôle orienté client, avec d'excellentes compétences en communication.

Qualifications

• Expérience avérée en gestion de la satisfaction client ou service à la clientèle.
• Capacité à gérer plusieurs tâches dans un environnement rapide.

Responsibilities

• Fournir un service client exceptionnel du premier contact au suivi.
• Maximiser l'efficacité de la clinique par une gestion efficace des rendez-vous.
• Conduire les consultations et assurer un parcours client fluide.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem-solving

Education

Qualified Beauty Therapist

Job description

CardHeading: Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

CardIntro: Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Newcastle Metro center Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’, and as part of the Clinic Team, you will be integral to creating that environment and culture.

3# Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

4# Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment

INDHP