Client Experience and Sales Specialist London Victoria St

Thérapie Clinic; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an innovative clinic as a Client Experience and Sales Specialist, where you'll provide expert consultations and enhance client satisfaction. This role offers incredible earning potential through commission opportunities, allowing you to thrive in a fast-paced environment. You'll be responsible for ensuring a seamless client journey, driving revenue growth, and promoting skin consultations. If you're passionate about beauty and client care, this is an exciting opportunity to develop your career while making a significant impact in the industry.

Qualifications

• Experience in client experience management or customer service.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Drive consultations with strong upselling and meet KPIs.

Skills

Client Experience Management

Customer Service

Communication Skills

Analytical Skills

Problem-Solving

Time Management

Education

Qualified Beauty Therapist

Job description

CardHeading: Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

CardIntro: Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Victoria St Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’, and as part of the Clinic Team, you will be integral to creating that environment and culture.

3# Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

4# Qualifications and Skills

• Qualified Beauty Therapist.
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.