Client Experience and Sales Specialist

Thérapie Clinic; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aesthetic medical clinic in England is looking for a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. You will deliver outstanding service, manage bookings, and use upselling techniques to meet KPIs. Candidates should have beauty therapy qualifications and experience in client management. This role offers a supportive environment for professional growth.

Qualifications

• Proven experience in client experience management or customer service.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Maximize clinic efficiency through effective diary and booking management.
• Drive and convert consultations with strong upselling techniques.

Skills

Qualified Beauty Therapist

Client experience management

Customer service skills

Communication skills

Analytical abilities

Job description

CardHeading: Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

CardIntro: Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

1# About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are excited to be hiring for a Client Experience and Sales Specialist in our XXX Clinic. In this role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’, and as part of the Clinic Team, you will be key to creating that environment and culture.

3# Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximize clinic efficiency through effective diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling techniques
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out process for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, maintain clinical room standards, and handle client retention calls

4# Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment

INDHP