Client Experience and Sales Specialist

Thérapie Clinic; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player in aesthetic medicine is on the lookout for a Client Experience and Sales Specialist to join their dynamic team. This role focuses on ensuring exceptional client satisfaction and driving revenue growth through effective consultation management. With a commitment to employee development and a supportive work environment, this position offers uncapped earnings and numerous perks, including free treatments and career progression opportunities. If you thrive in a fast-paced setting and are passionate about delivering excellent service, this is the perfect opportunity for you.

Benefits

Uncapped Earnings

Free Laser Hair Removal

Generous Discounts on Treatments

Career Development Opportunities

Paid Training

Extra Leave

Employee Assistance Scheme

Qualifications

• Proven experience in client experience management or customer service.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service and manage online reviews.
• Maximise clinic efficiency and drive consultation success.

Skills

Client Experience Management

Customer Service

Communication Skills

Analytical Skills

Problem-Solving

Multi-tasking

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist weekend and evenings only in our Glasgow Vincent St Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Key Responsibilities

1. Client Satisfaction
   • Deliver outstanding client service from first contact to follow-up.
   • Proactively manage online reviews and resolve complaints efficiently.
2. Revenue Growth
   • Maximise clinic efficiency through smart diary and booking management.
   • Manage stock accurately, including AWI deductions.
   • Drive and convert consultations with strong upselling and cross-selling.
   • Meet KPIs for consultation success, walk-in conversions, and average spend.
   • Ensure a seamless check-in/out journey for every client.
3. AWI Performance & Growth
   • Promote skin consultations and identify upsell opportunities via forms.
   • Track AWI stock, ensure clinical room standards, and handle client retention calls.

Qualifications and Skills

• Qualified Beauty Therapist.
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Perks & Benefits

• Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
• Treat Yourself: Enjoy free laser hair removal, Free EmSella, and generous discounts on our skin, AWI, and body treatments.
• Share the Love: Spouse and family discounts, spreading the joy of Thérapie.
• Sisterly Love: 10% off Thérapie Fertility & Optilase treatments.
• Career Development: Embark on career progression & management training.
• Knowledge Oasis: Full week of paid training in our academy.
• Extra Leave: Big Birthday Bash Leave and Longevity Bonus after 2 years.
• Support Services: Employee Assistance Scheme for personal and professional well-being.

Application Process

1. Explore Opportunities: Find the role that excites you.
2. Submit Your Application: Upload your CV.
3. Application Review: Our Talent Acquisition Partners will review your application.
4. Initial Contact: Shortlisted candidates will be contacted for an interview.
5. Interview Stage: Complete the interview process.
6. Offer & Onboarding: Receive your offer and onboarding details.
7. Begin Your Journey: Attend training to kickstart your career with us.